Remote Backup Console Server - Failed to copy logs

[scrat]

Hi team,
when I try to export logs from a Console Remote Server (a server with VBR Console installed), I got the following error:

Code: Select all

Failed to copy logs to backup console

From Backup Server all is well. I opened the case #07277048, but we can't find the error so far. It happens since we updated VBR to 12.1.2.172.
Both servers are WS2022. I have reboot both servers, disable Windows Firewall, disable UAC,...

Best regards.

[scrat]

I have found a similar topic, but it's old: vmware-vsphere-f24/b-r-6-failed-to-copy-logs-t9880.html

[scrat]

I have run the VBR console in admin mode, I have tried copy the logs to the desktop (for permission to copy the logs to C:/temp/logs dir).

[scrat]

Ok, solved! The "Veeam Mount Service" was stopped, and gave an error when try to start (the file didn't exist, it's as if after the patch to the latest version it had been deleted).

I opened a cmd with admin privileges and run "sc delete VeeamMountSvc", copied the package of Veeam Mount Service from Backup Master, and installed the package.

[arlosse]

Same issue here, also solved installing the Veeam mount service (in my case it was missing on the remote console machine).
Thank you Scrat!