OneDrive backup files corrupted

[flavio.santos]

Hello team, we created a folder in my OneDrive, and added some pictures, txt files, pdf files, and others.
We backed up this account, and when trying to open or download these files, they are not opening; they are corrupted.
We tried with 2 different accounts, from 2 different organizations, and in 2 different environments, with the VBO versions 8.3 and 8.4, same problem.
If you save the folder in your local, all files has 82KB.
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Case #08093249
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We already have a customer saying the same with the SharePoint documents folder download, but I haven't checked it yet.
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Is someone else with the same problem?

[vnikiforov]

Hello, Flavio,

Please be advised that this appears to be a technical issue; this forum is not a support forum but rather a place to connect with product management and/or R&D teams.
Kindly find the topic rules below:
veeam-backup-replication-f2/rules-of-po ... -t755.html

From what I see, support is currently working on your case - I'd advise you to coordinate with your support engineer.
As of today, from my end I haven't found any massive reports similar to yours, but similar issues were seen in the past.

[flavio.santos]

Sorry Vladimir, but I disagree.

When you click a new topic, you have this warning:

Post a new topic
POSTING AN ERROR OR TECHNICAL ISSUE?
You must include Veeam support case ID, or your post will be removed (learn more)

So, yes, this is a technical issue or an error, and yes, I included the CaseID associated with it.

Also, we may have this happening to more customers/partners, and they just do not know yet, so it is a great warning to them.

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Another update to the issue, I updated my Veeam to the latest version (8.4.0.1457), as the first bug in the "bug fixes" session in this kb4843 suggests, but no lucky. We still have the problem.

[Polina]

Hi Flavio,

This might be a consequence of the recent issue described in KB4835. Please continue working with support to troubleshoot it.

[flavio.santos]

Yeah, I also believe they are related. I already upgraded to the latest version, edited some files to force the incremental, but no luck, same issue.

I'm still talking with them, let's see. I will update here once it is solved.

[RubinCompServ]

@flavio.santos

Have you had any success with this?

[flavio.santos]

Hello @RubinCompServ,

No, I am still waiting for Veeam support. 1 month since my first contact, and nothing. I already have more than 20 customers who already know the issue, and can not download their OneDrive. Some of them are considering finding another backup product.

I am not sure if Veeam is set on the priority of this issue.

[Polina]

Veeam perfectly realises the importance of this issue. Remediation we're working on is a complicated operation - the variety of data types and scenarios to verify impact delivery time.