Clarification on VAL 6.3.2.1307 Support Scope and RHEL 9.8 Patch Availability

[rin]

Hi,

I would like to request clarification regarding kernel support for
Veeam Agent for Linux (VAL) version 6.3.2.1307.

■Background
VAL has been updated from version 6.3.2.1307 to 6.3.2.1405.
Along with this update, KB2804 (which summarizes supported kernels and distributions)
was also updated.

As a result, the supported kernel range for version 6.3.2.1307
is no longer clearly described in the current KB.

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■1. Supported kernel range for VAL 6.3.2.1307

Could you please confirm up to which kernel version
VAL 6.3.2.1307 is officially supported?

In particular, I would like to understand:

- What is the maximum supported kernel version for RHEL 8 and RHEL 9
when using VAL 6.3.2.1307?

Since the KB now reflects the newer version (6.3.2.1405),
I would appreciate clarification for environments that remain on 6.3.2.1307.

---

■2. RHEL 9.8 kernel module patch (for version 6.3.2.1307)

According to my understanding, prior to the KB update (around June 10),
there was a note stating that:

- Certain RHEL 9.8 kernels (5.14.0-687.x.el9_8)
are supported by applying an additional kernel module patch
for VAL 6.3.2.1307
- The patch was available via My Account Portal or by creating a support case

I would like to confirm the current status:

1) Is this kernel module patch still available for VAL 6.3.2.1307?
2) If available, can it still be provided via a support case?
3) If it is no longer available, is upgrading to VAL 6.3.2.1405
the only supported option for RHEL 9.8?

---

I would appreciate your clarification so that I can provide accurate guidance.

Thanks,
Rin

[rovshan.pashayev]

Hi,

As a result, the supported kernel range for version 6.3.2.1307
is no longer clearly described in the current KB.

Answer: In the KB, 6.3.2.1307 was replaced with a newer version, 6.3.2.1405, and the kernel support levels have been updated accordingly.

- What is the maximum supported kernel version for RHEL 8 and RHEL 9
when using VAL 6.3.2.1307?

Answer: Same as 6.3.2.1405, but with the kernel module patch.

1) Is this kernel module patch still available for VAL 6.3.2.1307?

Answer: Yes, it is. Visit my.veeam.com > Go to Updates > Select and download the patch.

2) If available, can it still be provided via a support case?

Answer: Yes, it can, but the fastest way is to visit my.veeam.com > Go to Updates > Select and download the patch.

3) If it is no longer available, is upgrading to VAL 6.3.2.1405
the only supported option for RHEL 9.8?

Answer: It is available, so you can still run 6.3.2.1307 with the kernel module patch.

Also, KB2804 is currently undergoing a redesign, so in the future we will reflect a clearer support matrix.
Also, For the version history of Veeam Agent for Linux, visit https://www.veeam.com/kb2681