Clarification on VAL 6.3.2.1307 Support Scope and RHEL 9.8 Patch Availability

[rin]

Hi,

I would like to request clarification regarding kernel support for
Veeam Agent for Linux (VAL) version 6.3.2.1307.

■Background
VAL has been updated from version 6.3.2.1307 to 6.3.2.1405.
Along with this update, KB2804 (which summarizes supported kernels and distributions)
was also updated.

As a result, the supported kernel range for version 6.3.2.1307
is no longer clearly described in the current KB.

---

■1. Supported kernel range for VAL 6.3.2.1307

Could you please confirm up to which kernel version
VAL 6.3.2.1307 is officially supported?

In particular, I would like to understand:

- What is the maximum supported kernel version for RHEL 8 and RHEL 9
when using VAL 6.3.2.1307?

Since the KB now reflects the newer version (6.3.2.1405),
I would appreciate clarification for environments that remain on 6.3.2.1307.

---

■2. RHEL 9.8 kernel module patch (for version 6.3.2.1307)

According to my understanding, prior to the KB update (around June 10),
there was a note stating that:

- Certain RHEL 9.8 kernels (5.14.0-687.x.el9_8)
are supported by applying an additional kernel module patch
for VAL 6.3.2.1307
- The patch was available via My Account Portal or by creating a support case

I would like to confirm the current status:

1) Is this kernel module patch still available for VAL 6.3.2.1307?
2) If available, can it still be provided via a support case?
3) If it is no longer available, is upgrading to VAL 6.3.2.1405
the only supported option for RHEL 9.8?

---

I would appreciate your clarification so that I can provide accurate guidance.

Thanks,
Rin

[rovshan.pashayev]

Hi,

As a result, the supported kernel range for version 6.3.2.1307
is no longer clearly described in the current KB.

Answer: In the KB, 6.3.2.1307 was replaced with a newer version, 6.3.2.1405, and the kernel support levels have been updated accordingly.

- What is the maximum supported kernel version for RHEL 8 and RHEL 9
when using VAL 6.3.2.1307?

Answer: Same as 6.3.2.1405, but with the kernel module patch.

1) Is this kernel module patch still available for VAL 6.3.2.1307?

Answer: Yes, it is. Visit my.veeam.com > Go to Updates > Select and download the patch.

2) If available, can it still be provided via a support case?

Answer: Yes, it can, but the fastest way is to visit my.veeam.com > Go to Updates > Select and download the patch.

3) If it is no longer available, is upgrading to VAL 6.3.2.1405
the only supported option for RHEL 9.8?

Answer: It is available, so you can still run 6.3.2.1307 with the kernel module patch.

Also, KB2804 is currently undergoing a redesign, so in the future we will reflect a clearer support matrix.
Also, For the version history of Veeam Agent for Linux, visit https://www.veeam.com/kb2681

[rin]

Hi,Pashayev,

Thank you very much for the detailed clarification.

It is helpful to know that VAL 6.3.2.1307 supports the same kernel levels as 6.3.2.1405 when the kernel module patch is applied, and that the patch is still available through My Account and support cases.

I also appreciate the information regarding the ongoing redesign of KB2804 and the plan to provide a clearer support matrix in the future.

Thanks again for your assistance and for providing these details.

Best regards,
Rin