(#08144728)Vbr server lose connection with Veeam agent for widows sever after VBR left domain

[apolloxm]

Hi all,
Currently, We had some Veeam agent for windows server jobs connected to our VBR server. the agent was managed by our VBR server. VBR server was a domain join server. We are planning to left out of our domain as workgroup. base on our testing, We lost our connection from our VBR server to Veeam agent for windows. when I do a rescan. the job was stucked. and the agent job was failure. (#08144728). the support engineer renewed the VBR certificate and deploying Veeam agent for Microsoft Windows using Veeam deployment kit. but still not work. Can you advice how to fix this issue?
https://helpcenter.veeam.com/archive/ba ... d_tls.html

by the way, If something related between VBR and Veeam agent. The things will make very complicate, I need to work with VBR and Veeam Agent team several times and they didn't work together to help fix customer issue. too bad experience.

[david.domask]

Hi Apolloxm,

Please continue with Veeam Support, we cannot meaningfully perform troubleshooting over the forums.

As noted in the forum rules, topics on cases must be made after the conclusion of the case, and should be questions about functionality / features.

As I see from the case, the current status is a log review after the most recent changes, so let's wait to see what the log review finds.

by the way, If something related between VBR and Veeam agent. The things will make very complicate, I need to work with VBR and Veeam Agent team several times and they didn't work together to help fix customer issue. too bad experience.

I'm sorry to hear about this; the best way to provide feedback and have the interaction reviewed is to use the Talk to a Manager button in the case portal; that will connect you with Support Management and they will review the case and be better able to comment.

[apolloxm]

Hi David,

If so, Should I do anything when I left the VBR server out of our domain? how the connection between VBR server and Veeam agent client? let's ignore the support case. Can you answer about this? Thanks!