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DaStivi
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Full Name: Stephan Lang
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Issues with 13.1

Post by DaStivi »

I've just updated to 13.1 and immediately noticed two issues after the upgrade and running a backup job.
First, the VBR server itself can no longer be backed up. This worked perfectly fine on 13.0.x, but after upgrading to 13.1 I now receive the following error when the VM is being processed:
Processing SERVERNAME Error: Source data for task SERVERNAME is missing.
Error: Source data for task SERVERNAME is missing.
I've double-checked the backup job configuration and nothing has changed.
Additionally, I tried running a Quick Backup of the VBR server, which exposed a second issue: during the Quick Backup process, all other VMs displayed the message:
"XXXX is outdated and its restore points will be subjected to deleted VMs retention."
This is unexpected, as all of those VMs are still selected and protected by the regular backup job.

I'll generate support logs and open a support case shortly. In the meantime I've to update some other VBR Servers...

Edit / Additional Context:

The backup job is using Storage Integration.

For troubleshooting purposes, I created a separate backup job for the VBR server. I know some would argue that's a best practice anyway, but the server had been backed up successfully as part of the existing job before the upgrade.

Interestingly, after creating a dedicated job for the VBR server with Storage Integration disabled, the backup completed successfully.

This seems to indicate that the issue may be related to Storage Integration in combination with VBR 13.1. I'll perform some additional testing with Storage Integration enabled on the dedicated job and report back with my findings.
Mildur
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Re: Issues with 13.1

Post by Mildur »

Hi Stephan,

V13.1 follows the same process as any of our releases. Please provide a case number if you are facing a technical issue.
You may bring the issue up in our forum, but please wait for a conclusion from our Support team.

Please provide a support case ID for this issue, as requested when you click New Topic. Without a case number, the topic will eventually be deleted by moderators.

Best regards,
Fabian

PS: Support can only help if you upload logs: https://www.veeam.com/kb1832
Product Management Analyst @ Veeam Software
Mildur
Product Manager
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Re: Issues with 13.1

Post by Mildur » 1 person likes this post

PS: Keep in mind, protecting the backup server with backup jobs is not recommended: https://www.veeam.com/kb2645

Best,
Fabian
Product Management Analyst @ Veeam Software
DaStivi
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Posts: 504
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Full Name: Stephan Lang
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Re: Issues with 13.1

Post by DaStivi »

I've tested now my dedicated backup job with storage integration enabled, and it fails too!
created a case: 08179717
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