Upgrade to VBR 13.1.1.18 bring a lot of issues

[CarlosEsteves]

Hello,

Case #08227901 Restore to Azure - Failed (but the disks were restore and the vm was created)
Case #08223349 — Veeam Helper Applicance Failed to Upgrade

Does anyone is having simular issues like mine?

1 - Can´t upgrade helpers running on Azure (with service principal account) that was running properly until the upgrade.
[10.09.2026 15:43:52.636] <22> [0005] Warning (2) [AzureRmAPI] Failed to invoke azure api method. Retrying...
[10.09.2026 15:43:52.636] <22> [0005] Warning (2) The remote server returned an error: (400) . (System.Net.WebException)
[10.09.2026 15:43:52.636] <22> [0005] Warning (2) at System.Net.HttpWebRequest.GetResponse()
[10.09.2026 15:43:52.636] <22> [0005] Warning (2) at Veeam.Backup.AzureAPI.CAzureRMAPIClient.DoWebRequest(String requestType, String url, CAzureRequestOptions options, Boolean addApiVersion, String requestBody)
[10.09.2026 15:43:52.636] <22> [0005] Warning (2) at Veeam.Backup.AzureAPI.CAzureRMAPIClient.DoRequest(String requestType, String url, CAzureRequestOptions options, Boolean addApiVersion, String requestBody)
[10.09.2026 15:43:52.636] <22> [0005] Info (3) [AzureRmAPI] Waiting for [00:00:10] before a request retry.
[10.09.2026 15:44:02.636] <22> [0005] Info (3) [AzureRmAPI] Method: [DELETE] Request: https://management.azure.com/subscripti ... 2017-08-01, Body size: [0 B]
[10.09.2026 15:44:02.879] <22> [0005] Info (3) Error response: {"error":{"code":"NicInUse","message":"Network Interface /subscriptions/____/providers/Microsoft.Network/networkInterfaces/veeam-linux-helper-appliance-5mjlb is used by existing resource /subscriptions/_____/providers/Microsoft.Compute/virtualMachines/veeam-linux-helper-appliance-5mjlb. In order to delete the network interface, it must be dissociated from the resource. To learn more, see aka.ms/deletenic.","details":[]}}
[10.09.2026 15:44:02.879] <22> [0005] Warning (2) [AzureRmAPI] Failed to invoke azure api method. Retrying...
[10.09.2026 15:44:02.879] <22> [0005] Warning (2) The remote server returned an error: (400) Bad Request. (System.Net.WebException)

2. Restore Azure is failing (even the restore is done, we can see disks and vm, we can connect ), but the restore operations fails with kind of permissions issues.
[08.09.2026 17:24:35.726] <23> [0005] Warning (2) Retryable method throw exception, retryFlag 'False'.
[08.09.2026 17:24:35.729] <23> [0005] Info (3) [RestoreSession] Result 'Failed', description 'Unable to retrieve VM status: check your account permissions.'. Id: [1da16b55-6644-4683-8080-8fa8b3db9cc0]
[08.09.2026 17:24:35.729] <23> [0005] Info (3) [Session] Result: 'Failed'.
[08.09.2026 17:24:35.733] <23> [0005] Error (1) Unable to retrieve VM status: check your account permissions. (Veeam.Backup.Common.CAppException)
[08.09.2026 17:24:35.733] <23> [0005] Error (1) at Veeam.Backup.AzureAPI.CAzureRmVmStatus.Parse(CAzureRmVmStatusInfo info)
[08.09.2026 17:24:35.733] <23> [0005] Error (1) at Veeam.Backup.AzureAPI.CAzureRmVmsInvoker.GetStatus(String resourceGroup, String vmName)
[08.09.2026 17:24:35.733] <23> [0005] Error (1) at Veeam.Backup.AzureAPI.CAzureRmVmsInvoker.<>c__DisplayClass21_0.<WaitVmProvisioningState>b__0()
[08.09.2026 17:24:35.733] <23> [0005] Error (1) at Veeam.Backup.Common.CLocalRetryableMethod`1.Execute()
[08.09.2026 17:24:35.733] <23> [0005] Error (1) at Veeam.Backup.AzureAPI.CAzureRmVmsInvoker.WaitVmProvisioningState(String resourceGroup, String vmName, EAzureRmVmProvisioningState state, Boolean stopOnFail)
[08.09.2026 17:24:35.733] <23> [0005] Error (1) at Veeam.Backup.AzureAPI.CAzureRmVmsInvoker.CreateOrUpdate(String resourceGroup, CAzureRmVmInfo vmInfo)
[08.09.2026 17:24:35.733] <23> [0005] Error (1) at Veeam.Backup.Core.CAzureRmVmInfrastructure.CreateOrUpdate(String resourceGroup, CAzureRmVmInfo vmInfo)
[08.09.2026 17:24:35.733] <23> [0005] Error (1) at Veeam.Backup.Core.CAzureRmVmCreator.CreateOrUpdateVm(String resourceGroup, CAzureRmVmInfo vmInfo)
[08.09.2026 17:24:35.733] <23> [0005] Error (1) at Veeam.Backup.Core.CAzureRmVmCreator.CreateOrUpdate()

Thanks

[david.domask]

Hi Carlos,

Please wait for the conclusion of your cases before posting topics on the case as noted in the forum rules. While I understand that you're hoping that others maybe have a solution for you, this is not a technical support forum, and topics about technical issues with the product may only be posted after a conclusion to the case and if you have remaining questions / comments on the conclusion.

I'm not immediately aware of any issues relating to the subject matter, so please continue with your Support cases.