Deploying HPE VME worker to 9.0.2 HPE VME fails

[janschulenburg]

Hi, I'm trying to deploy a new worker to a newly installed HPE VME cluster, but it gives a timeout and the worker is stuck into 'Preparing Resources'. It's a test environment, with Veeam B&R on 13.1.1.18 (community edition) and HPE VME on 9.0.2. What could be the case here?

[david.domask]

Hi Jan,

As it's a technical issue, open a Support Case as noted in the forum rules and when you create a topic. Even Community Edition is eligible for "best-effort" support, but I would strongly advice that if you're doing a trial / test, use an Evaluation License or reproduce with your normal license installed and open a case.

We cannot meaningfully assist with troubleshooting over the forums, so a Support case is always the way to go.

[cody.ault]

It's hard to say without more details about the environment setup.
What kind of storage are you using? Is this an embedded lab or a physical host? Do you see Veeam's commonworker image created under Virtual Images? Do you see the worker VM get created/powered on? Do you see anything in the logs for this service? On a Windows VBR server, they're generally in "C:\ProgramData\Veeam\Backup\Plugins\HPEMORPHEUSVME". The PlatformSvc log might have more information on what's going to get you started. If you have a support contract, you can also open a support case.