Cannot create a shadow copy of the volumes containing writer

[marius roma]

I get an error while backing up a given VM:

Code: Select all

Failed to prepare guest for hot backup. Error: VSSControl: -1 Backup job failed.
Cannot create a shadow copy of the volumes containing writer's data.
Cannot prepare the [NTDS] data to a subsequent restore operation.
Cannot process NTDS data.
Cannot create a backup copy of the BCD.
Cannot get [BcdStore] object.
COM error:  Code: 0xffffffff 

Other times I asolved the issue by rebooting the VM.
Is there a simpler way to solve the issue wihtout stopping the VM?
Regards
marius

[DGrinev]

Hi Mario,

Restart is the simplest way to resolve bad state of writers.
Please try to go through these steps: https://www.veeam.com/kb1697

Also take a look at the Windows Event Logs for VSS errors.

Thanks!

[htpe57]

Also check remaining space on the drives. Had this happen with a drive that had less than 1% free space.