Enterprise Manager failed to upgrade from v9.5 u3a to u4

[ta_yoshizumi]

Hello,

I would like to upgrade Veeam v9.5 u3a to u4.

I did below for upgrade.
1. mounted VeeamBackup&Replication_9.5.4.2615.Update4.iso
2. ran Setup.exe
3. select Enterprise Manager upgrade
4. when the select SQL Server Instance, the error occurred below.
=====
　Unable to use database VeeamBackupReporting, because it was created with later version of Veeam Backup Enterprise Manager.
=====

Detail SQL Server Instance of GUI
===
Install new instance of SQL Server ()localhost\VEEAMSQL2016 is gray
Use existing instance of SQL Server (HOSTNAME\INSTANCE)
HOSTNAME\VEEAMSQL2012 (This Instance )
Veeam Backup & Replication database:(Veeam Backup)
===

Is this known issues?
Please let me know if you can resolve this issues.

Thank you.

[Dima P.]

Hello ta_yoshizumi,

Please open a support case and share the case ID with us, as we need the debug logs to understand the root cause. Thank you in advance!

[soylent]

I'm running Update 4b (9.5.4.2866), and I was trying to reinstall Enterprise Manager from the Update 4b ISO file. However I'm getting this error message when I try to connect it to the VeeamBackupReporting SQL database: "Unable to use VeeamBackupReporting, because it was created with a later version of Veeam Backup Enterprise Manager."

The ISO file is the same version. How can I fix this?

Case 03854713

[Dima P.]

Hello Max,

The quick fix would be to create a new database for your Enterprise Manager installation (just specify another DB name and it should create a blank database which is going to be populated with data collected from Veeam B&R server later). If that does not work for you, please keep working with the support team as they should be able to infidelity the exact problem. Cheers!