Failed to create snapshot for LUN

[Mahdi-t]

Hello
I want to go to the Veeam LAN Free Backup
Backup Proxy is Veeam itself
I chose the Direct Storage Access option
But when Run Backup, Error happens
It seems that it can not snapshot LUNs

Failed to create snapshot for LUN Error: CLIProvider : VNX Snapshots feature software is not enabled. Please install the VNX Snapshots feature enabler. (0x716d8033)

[foggy]

The message says it all - you need to install VNX Snapshots enabler to unlock the snapshots creation licensed feature.

[Mahdi-t]

I did not get it right
That means the VNX Snapshots license must be enabled on EMC ?

[MichaelCade]

Check on your VNX

use naviseccli : naviseccli -h arraysp ndu -list otherwise you can check from Unisphere on the Software tab under “System Properties”.

[Mahdi-t]

Thanks for your guidance


Should I have a Snap View license?

[MichaelCade]

I believe you should have the "VNXSnapshots" in that list.

SnapView is not going to give the above enabler.

If you meet the below OS requirements:

Veeam Backup & Replication does not support Dell EMC VNXe Gen 1 OS (2.x.x). Dell EMC VNXe Gen 2 OS (3.x.x) is supported.

I would open a ticket with DellEMC to get this license enabler.

[Mahdi-t]

Thanks for your quick support

[Mahdi-t]

Someone has no solution?

[veremin]

Have you already reached DellEMC representative to get VNX Snapshots feature enabler? Thanks.

[Mahdi-t]

EMC company announced to me

yes you need to have the VNX snapshot enabler installed if you want to create a snapshot

I declare the result after purchasing the license, here

[veremin]

Then, I have to admit that I don't get your question regarding no solution. As mentioned, without VNX snapshot enabler installed the said feature won't work, and there is nothing we cannot do regarding that. Thanks.

[Mahdi-t]

Now
By buying licenses, the error has changed. Picture below

[foggy]

Please contact technical support directly with this issue.