Failure after upgrade to 9.5.4

[dukeminster1]

Hi All,

Yesterday I noticed there was an update available for 9.5 so I decided to install it and reboot. Now the backup fails on two particular machines which it was perfectly fine with before, ones a win xp machine and the others a linux box.

The windows machine gives me:

Code: Select all

 05/02/2019 09:01:57 :: Processing xxxxxx Error: Failed to call RPC function 'Vss.GetFileFromGADir': Error code: 0x80070003. 
Failed to invoke func [GetFileFromGADir]: The system cannot find the path specified.. 
Cannot copy file. Source file: [\\xxxxxxx.xxxxxxx.xx\xxxxx$\VeeamVssSupport\metadata\VSS\BackupComponents.xml]. 
Target file: [C:\Windows\{5f6c96d3-dddf-45b2-8a64-a810d85edd86}\BackupComponents.xml]. CopyFile() failed. Win32 error:The system cannot find the path specified. Code: 3.  

15 other VMs succeed as they did before the update.

Cant find anything useful with GetFileFromGADir on google....Any ideas?

[Dima P.]

Hi Dave,

It sounds like a known issue from the sticky topic:

#5: Application-aware processing for Windows XP guests
Symptoms: Backup of Windows XP SP1 VMs fails with the "Failed to call RPC function Vss.GetFileFromGADir" error.
Cause: Windows XP has been EOL for almost 4 years now
Status: Investigating, as a workaround please disable application-aware processing for Windows XP guests.

Please open the support case and if possible use the workaround to temporarily solve this problem. Thanks!

[SIH]

Hi,
having the same Problem, has somebody or has Veeam found a solution for this "known issue" ?
disable application-aware processing for Windows XP guests is a temporary workarround but not a solution.
thx

[Dima P.]

Hello and welcome to the community Steffi.

Kindly open a support case to get the latest updates and potential solution for the mentioned issue. Thanks!