NDMP Setting for Netapp restoration

[Damienf]

Hello,

I am trying Netapp restoration feature on Veeam free edition to see if it can help some of my customers.

I try it on FAS with no license for flexclone or snaprestore. So Veeam try to make restoration trough NDMP.
I made NDMP setting on the FAS. And I try the restoration from snapshot but it failed...

May I miss some configuration on veeam because I can see where i can set the NDMP user and password? I try the restoration from FAS discovered with the root account and with spécial account create just for veeam ( with administrator right on the FAS)

in both cas I get following error :
on Veeam :

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08/12/2014 17:26:10          Starting VM Test-IOmeter01_restoree recovery
08/12/2014 17:26:52          Connecting to host esx01.customer.local
08/12/2014 17:26:52          Locking backup file
08/12/2014 17:26:53          Checking availability of storage snapshot smvi__SMVI-VM_Windows_SATA_1_20141206213001 
08/12/2014 17:26:58 Error    Failed to restore directory for VM Test-IOmeter01.
08/12/2014 17:26:59          Cleaning up VM mount
08/12/2014 17:26:59          Canceling backup file lock
08/12/2014 17:26:59 Error    Failed to publish VM Test-IOmeter01_restoree Error: Failed to ndmp copy files from '/vol/vol_FILNetapp01_VmWindows01/Test-IOmeter01/' to '/vol/vol_FILNetapp01_VmWindows01/Veeam_Restore_Test-IOmeter01/Test-IOmeter01/'

On FAS :

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Mon Dec  8 17:26:54 CET [CRTL-NetappPro01:ndmp.connection.accept:info]: ndmpd.access allowed for version = 4, sessionId = 77285, from src ip = 10.27.0.39, dst ip = 10.27.0.39, src port = 31314, dst port = 10000
Mon Dec  8 17:26:54 CET [CRTL-NetappPro01:ndmp.connection.accept:info]: ndmpd.access allowed for version = 4, sessionId = 77286, from src ip = 10.27.0.39, dst ip = 10.27.0.39, src port = 31315, dst port = 10000
Mon Dec  8 17:26:56 CET [CRTL-NetappPro01:ndmp.authentication.error:info]: ndmpd password denied for version = 4, sessionId = 77285, from src ip = 10.27.0.39, dst ip = 10.27.0.39, src port = 31314, dst port = 10000
Mon Dec  8 17:26:57 CET [CRTL-NetappPro01:ndmp.connection.close:info]: ndmpd session closed successfully for version = 4, sessionId = 77285, from src ip = 10.27.0.39, dst ip = 10.27.0.39, src port = 31314, dst port = 10000
Mon Dec  8 17:26:58 CET [CRTL-NetappPro01:ndmp.connection.close:info]: ndmpd session closed successfully for version = 4, sessionId = 77286, from src ip = 10.27.0.39, dst ip = 10.27.0.39, src port = 31315, dst port = 10000

The issue should be near NDMP authentication. But I can see where I can change NDMP info in veeam. Maybe there is a tip on FAS to bypass the authentication…
Any help will be appreciated

[Damienf]

i miss to give a important information. I use vFiler.
If I test the same manipulation in vfiler0 ( default) it's working properly.

the the issue come from NDMP setting and non default vfiler

[Vitaliy S.]

Hi Damien,

Thanks for the heads up, our dev team has confirmed this behavior. Currently there is an issue when non-default vfiler is used, which we are going to address in our next updates.

Thanks!

[Vitaliy S.]

BTW, can you please open a support case and submit all your debug log files to make sure we do not miss anything while fixing this behavior?

[wonderboy]

I'm having the exact same issue. Has this been resolved?

[veremin]

Are you on the latest product version?

[wonderboy]

I was on version 8.0.0.2021 - does this contain the fix?

I will update to 8.0.0.2030

[wonderboy]

Same error with the latest version.

[veremin]

Kindly, open a ticket with our support team and let them investigate it directly. Thanks.

[doomi]

for a non-root user, you need to create a separate NDMP password with the following command:

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ndmpd password <username>

try with the generated NDMP password.

[luszczes]

I am having the exact same issue running version 8.0.0.2030. I have opened a ticket and Veeam has told me to have netapp look at this issue but I don't think its a netapp problem. I am using the root user to do the recovery. I can see the folder get created on the filer and veeam copies around 20gb of data before the error happens. Is there any update on this?

[Vitaliy S.]

Yes, the issue lies in the default timeout set in the NDMP library of NetApp. Currently we are investigating possible workarounds for this.