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Giacomo_N
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Surebackup check windows service fail

Post by Giacomo_N » May 24, 2013 12:31 pm

Hi guys,

I'm trying to check windows service with surebackup following this blog post : http://www.veeam.com/blog/automate-reco ... ackup.html
I've create the c:\temp folder, then i've insert the .ps1 and .bat files.
Surebackup starting , but when check the service "dhcp" or other services fail.
This is the error message inside log:

Code: Select all

 Process is starting with the following start info:
[24.05.2013 13:58:45] <01> Info     [SureBackup] [srvlv2] [ScriptTests] > WorkingDirectory = C:\Program Files\Veeam\Backup and Replication
[24.05.2013 13:58:45] <01> Info     [SureBackup] [srvlv2] [ScriptTests] > FileName = C:\temp\query-service.bat
[24.05.2013 13:58:45] <01> Info     [SureBackup] [srvlv2] [ScriptTests] > Arguments = %vm_ip% Dhcp
[24.05.2013 13:58:45] <14> Info     [SureBackup] [srvlv2] [ScriptTests] [Console] 
[24.05.2013 13:58:45] <14> Info     [SureBackup] [srvlv2] [ScriptTests] [Console] C:\Program Files\Veeam\Backup and Replication>REM query-service.bat 
[24.05.2013 13:58:50] <14> Info     [SureBackup] [srvlv2] [ScriptTests] [Console] Error 1, Service 'Dhcp' not running or not found.

Can i create a ticket?


Thanks

kjc3303
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Re: Surebackup check windows service fail

Post by kjc3303 » May 24, 2013 12:51 pm

Hi is the script checking for the correct service name? ie DHCPServer not Dhcp which is what the error indicates

Kev

Giacomo_N
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Re: Surebackup check windows service fail

Post by Giacomo_N » May 24, 2013 1:06 pm

Hi Kevin, yes the name it's correct, Dhcp is the service name of the dhcp client service.
I've also try to use "display name" instead of "service name" but nothing change..

kjc3303
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Re: Surebackup check windows service fail

Post by kjc3303 » May 24, 2013 1:59 pm

Not sure then Giacomo, I suppose the logical thing to do is check manually if the service is running and run the script manually to check if it works. If both are positive log a support call

Kev

Vitaliy S.
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Re: Surebackup check windows service fail

Post by Vitaliy S. » May 24, 2013 2:20 pm

I would agree with Kevin on this - If the script works manually, then do contact our technical team for further assistance. Also just to make sure that service name is not an issue, can you please run it against any other service?

Giacomo_N
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Re: Surebackup check windows service fail

Post by Giacomo_N » May 24, 2013 3:29 pm

I've try also with LanmanWorkstation window service and with other VM's.. :cry:
Thank you guys for the reply's, now i open a can, then i post the solution.

Have a nice w.end! :D

veremin
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Re: Surebackup check windows service fail

Post by veremin » May 27, 2013 8:09 am

Hi, Giacaomo. It would be appreciated if you can update the topic with the corresponding support ticket number for the convenience of future readers.

Thanks.

Giacomo_N
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Re: Surebackup check windows service fail

Post by Giacomo_N » May 30, 2013 10:32 am

Hi guys, i've open the case yesterday, Case # 00221171

The case was successfully closed today, no error inconfiguration, simply the VM's required more time to execute the script, i've increase the boot time timeout and the application test timeout

veremin
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Re: Surebackup check windows service fail

Post by veremin » May 30, 2013 10:36 am

Thanks, Giacomo, for finding a time and sharing information with the community; highly-appreciated.

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