The drive cannot find the sector requested. SUSE Linux

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The drive cannot find the sector requested. SUSE Linux

Veeam Logoby twistedwrister » Mon Jul 25, 2016 5:18 pm

Hello,

While attempting to run a backup job on a VM, Veeam continually stops processing at about 7% (so I believe that rules out permissions as a cause), with the following error:

Processing <server name> Error: The drive cannot find the sector requested. Failed to read data from the file [\\.\PhysicalDrive1]. Failed to upload disk. Agent failed to process method {DataTransfer.DiskSync}.

VMware version: ESXi 6.0
Veeam version: 9.0.0.1491
VM OS: SUSE Linux Enterprise 11 64-bit.

Has anyone seen this before? I've seen some other solutions on other forums regarding Windows Server running chkdsk, and/or re-sizing the disk, but this is a Linux box.

Any suggestions or insight would be appreciated!

Thanks.
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Re: The drive cannot find the sector requested. SUSE Linux

Veeam Logoby PTide » Mon Jul 25, 2016 5:28 pm

Hi,

It is required by forum rules to post support case ID when one posts about a technical issue. Please open a support case and let me know the ID.

Thanks!
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Re: The drive cannot find the sector requested. SUSE Linux

Veeam Logoby twistedwrister » Mon Jul 25, 2016 6:06 pm

Case ID 01862117

Thanks.
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Re: The drive cannot find the sector requested. SUSE Linux

Veeam Logoby jmmarton » Mon Jul 25, 2016 10:49 pm

Have you tried running fsck?

Joe
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Re: The drive cannot find the sector requested. SUSE Linux

Veeam Logoby alanbolte » Wed Jul 27, 2016 5:52 am 1 person likes this post

I doubt it'd be anything in-guest, since the failure message indicates that reading the VM disk was what failed (not guest processing). The thing that's failing to be read sounds like a disk hot-added to a proxy. First isolation step would be to try a different transport mode; on the other hand, if you can storage vMotion this VM (other otherwise migrate it to another datastore), I have a hunch that that would be a workaround.
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