Monitoring and reporting for Veeam Data Platform
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AlainRussell
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Failure to collect backup server data

Post by AlainRussell »

We've got a recurring issue with our Veeam One server - multiple times a day I receive emails like the one below. One current count this has repeated 291 times. The odd thing is the server is online, I can RDP and it continues to run backup jobs correctly. Has anyone experienced this? If not - I'll open a case with support.

Thanks
Alain

Description
Fired by event: VeeamBpPerfCollectionFailedEvent
Event description: Failed to collect performance data for object server.domain.name. The network path was not found. (Exception from HRESULT: 0x80070035). This is the last record for this event. All other entries will be suppressed according to error reporting policy.
Initiated by: Veeam ONE Monitor (VEEAM-MONITOR)
Knowledge
Veeam ONE server failed to collect performance data from the specified backup server.
Vitaliy S.
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Re: Failure to collect backup server data

Post by Vitaliy S. »

Hi Alain,

Are you on the latest versions of Veeam B&R and Veeam ONE?

Thank you!
AlainRussell
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Re: Failure to collect backup server data

Post by AlainRussell »

Yes - I think so...
Veeam One 7.0.0.912
Veeam B&R 7.0.0.764
Vitaliy S.
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Re: Failure to collect backup server data

Post by Vitaliy S. »

When did you start receiving these error messages? Did anything change in the environment? Also I would recommend sending full debug logs to our technical team for further troubleshooting.
AlainRussell
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Re: Failure to collect backup server data

Post by AlainRussell »

Thanks Vitaly, has been happening for a while but I've just been ignoring them - finally have some time to get it sorted :) I'll file a support case.
Vitaliy S.
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Re: Failure to collect backup server data

Post by Vitaliy S. »

Please let me know your case ID once you open it, so I could also track it.
AlainRussell
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Re: Failure to collect backup server data

Post by AlainRussell »

Hi Vitaly, case ID is 00511263 - thanks.
AdrianHinton
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Re: Failure to collect backup server data

Post by AdrianHinton »

AlainRussell wrote:Hi Vitaly, case ID is 00511263 - thanks.
Hi,

Has your case been resolved? What were the causes and outcomes?
AlainRussell
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Re: Failure to collect backup server data

Post by AlainRussell »

No, not yet - my last email I received in relation to it below, the issue is ongoing.

(1 March 2014)
Hello Alain,
We are currently researching this. I will get to you next week.
Kind regards,
NAME
AdrianHinton
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Re: Failure to collect backup server data

Post by AdrianHinton »

Thanks for the quick reply. I think I too will open a case. Although my error code is different to yours: Fired by event: VeeamBpPerfCollectionFailedEvent Event description: Failed to collect performance data for object SERVER.Domain. Exception from HRESULT: 0x800007D0

FROM MSDN - 0x800007D0 (PDH_CSTATUS_NO_MACHINE) - Unable to connect to the specified computer, or the computer is offline. Initiated by: Veeam ONE Monitor (SERVER)
veremin
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Re: Failure to collect backup server data

Post by veremin »

Hi, Adrian,

AFAIK, Some of the similar cases have been caused by lack of resources given to Veeam ONE server. However, if I were you, I would still open a case with our support team and let them investigate this behavior directly.

Thanks.
AdrianHinton
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Re: Failure to collect backup server data

Post by AdrianHinton »

v.Eremin wrote:Hi, Adrian,

AFAIK, Some of the similar cases have been caused by lack of resources given to Veeam ONE server. However, if I were you, I would still open a case with our support team and let them investigate this behavior directly.

Thanks.

Will do v.Eremin, Will do.
AdrianHinton
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Re: Failure to collect backup server data

Post by AdrianHinton »

Hi Again,

I have opened case #00573690. Also, I have opened this case with my account that is not associated with the licence of this installation of VB&R. Will this be an issue?
Vitaliy S.
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Re: Failure to collect backup server data

Post by Vitaliy S. »

No, it will not be an issue, assuming you're on active maintenance contract for the second account as well.
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Re: Failure to collect backup server data

Post by stonewall »

This is an issue I am also having after installing Veeam ONE yesterday. Veeam B&R 7.0.0.960 Veeam ONE 7.0.0.876, this is the error message I am receiving:

Fired by event: VeeamBpPerfCollectionFailedEvent
Event Description: Failed to collect performance data for object XX.XX.XX.XX. The network path was not found. (Exception from HRESULT: 0x80070035). This is the last record for this event.

Has there been any thoughts of as to why this is happening?
Vitaliy S.
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Re: Failure to collect backup server data

Post by Vitaliy S. »

As far as I correctly got it from the support case ID posted above, this issue has been acknowledged and our dev team has a hotfix for this. Can you please open a case to confirm you have the same issue and then apply the hotfix?
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Re: Failure to collect backup server data

Post by Brunok »

Hello,
i have the same error on my Veeam One Server. (HRESULT: 0x80070035)
is there a fix for this problem ? What is the solution ? I'm using the latest Versions of B&R and One.

Thanks
Bruno
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Re: Failure to collect backup server data

Post by Shestakov »

Hello Bruno,

The problem should be solved in the latest patches.
Could you provide build numbers of your Veeam ONE and B&R? Thank you.
Brunok
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Re: Failure to collect backup server data

Post by Brunok »

Hello,
i have 2 Servers with following versions:

(ESXi)
B&R Version 7.0.0.690
One Version 7.0.0.949

Server 2 (Hyper-V)
B&R Version 7.0.0.871
One Version 7.0.0.919

So, i think, i have the latest versions.

BTW: The Upgrade-Button is grayed out, so it looks like there are no updates available.
http://helpcenter.veeam.com/backup/70/h ... pdate.html

Thanks
Bruno
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Re: Failure to collect backup server data

Post by Shestakov »

Bruno, please update VBR on your ESXi to VBR`s latest version and Server 2 on Hyper-V to Veeam One`s latest version.
Thank you.
Brunok
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Re: Failure to collect backup server data

Post by Brunok »

Thanks, so Hyper-V and ESXi Version numbers are always at the same "level".
I'll update the versions and check if the error is gone.

Thanks
Bruno
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Re: Failure to collect backup server data

Post by Shestakov »

True.
Here on the forum are pinned posts about last updates of VBR and One with description, build numbers etc.
Let us know if the issue is gone after the update.
Brunok
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Re: Failure to collect backup server data

Post by Brunok »

Checked on ESXi, issue is still there.
Versions installed:
Veeam One: 7.0.0.949
Veeam B&R: 7.0.0.871

Rebooted the Server also

Did not test it on the Hyper-V Server until now.

Here is the full error:
Object: Default Backup Repository
Object Type: Backup Repository
Parent Object:
Status: Error
Alarm: Backup performance data collection failure
Time: 15.10.2014 08:26:56
Details: Fired by event: VeeamBpPerfCollectionFailedEvent
Event description: Failed to collect performance data for object Default Backup Repository. The network path was not found. (Exception from HRESULT: 0x80070035). This is the last record for this event. All other entries will be suppressed according to error reporting policy.
Initiated by: Veeam ONE Monitor (WIN8_VEEAM)


Thanks
Bruno
Vitaliy S.
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Re: Failure to collect backup server data

Post by Vitaliy S. »

Hi Bruno, please contact our technical team for further troubleshooting as collection job log review is required here. Thanks!
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Re: Failure to collect backup server data

Post by Shestakov »

Bruno, once you contact our support team, please provide your support case number.
Thank you.
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Re: Failure to collect backup server data

Post by kemic »

I'm having this same issue, was any of this ever resolved?
Vitaliy S.
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Re: Failure to collect backup server data

Post by Vitaliy S. »

Hi Mike,

Based on the support cases opened, our technical team should be able to provide you with a fix for this issue, assuming that you experience similar symptoms (can be confirmed after reviewing log files).

BTW, what version and build number of Veeam ONE are you?

Thanks!
tekno
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[MERGED] The network path was not found. (Exception from HRE

Post by tekno »

Hello
after latest patching i have issues with veeam one monitor, anyone else had some problems ?

my remote B&R server pulling out error messages for repository, wan accelerator. proxy and, of course i have no data.. same goes for reporter, when i start manual rescan, its ok, automatic is failing with errors.

Fired by event: VeeamBpPerfCollectionFailedEvent
Event description: Failed to collect performance data for object XXX.XXX.XXX.XXX. The network path was not found. (Exception from HRESULT: 0x80070035). This is the last record for this event. All other entries will be suppressed according to error reporting policy.
Initiated by: Veeam ONE Monitor (<server_name>)

server: w2k12 r2 std (remote server physical, central veeam one monitor hyper-v VM)
veeam: version 9 (no further updates)

KB3162343
KB3157569
KB3164033
KB3164035
KB3164035
KB3161561
KB3159398
KB3164294
KB3161949
KB3160005
KB3161958
Shestakov
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Re: Failure to collect backup server data

Post by Shestakov »

Hello Peter,
The issue is pretty generic, logs investigation is needed, so please contact Veeam technical support and post your case number here once you get it. Thanks!
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Re: Failure to collect backup server data

Post by tekno » 1 person likes this post

caseid : 01845828
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