Failure to collect backup server data

[AlainRussell]

We've got a recurring issue with our Veeam One server - multiple times a day I receive emails like the one below. One current count this has repeated 291 times. The odd thing is the server is online, I can RDP and it continues to run backup jobs correctly. Has anyone experienced this? If not - I'll open a case with support.

Thanks
Alain

Description
Fired by event: VeeamBpPerfCollectionFailedEvent
Event description: Failed to collect performance data for object server.domain.name. The network path was not found. (Exception from HRESULT: 0x80070035). This is the last record for this event. All other entries will be suppressed according to error reporting policy.
Initiated by: Veeam ONE Monitor (VEEAM-MONITOR)
Knowledge
Veeam ONE server failed to collect performance data from the specified backup server.

[Vitaliy S.]

Hi Alain,

Are you on the latest versions of Veeam B&R and Veeam ONE?

Thank you!

[AlainRussell]

Yes - I think so...
Veeam One 7.0.0.912
Veeam B&R 7.0.0.764

[Vitaliy S.]

When did you start receiving these error messages? Did anything change in the environment? Also I would recommend sending full debug logs to our technical team for further troubleshooting.

[AlainRussell]

Thanks Vitaly, has been happening for a while but I've just been ignoring them - finally have some time to get it sorted I'll file a support case.

[Vitaliy S.]

Please let me know your case ID once you open it, so I could also track it.

[AlainRussell]

Hi Vitaly, case ID is 00511263 - thanks.

[AdrianHinton]

Hi Vitaly, case ID is 00511263 - thanks.

Hi,

Has your case been resolved? What were the causes and outcomes?

[AlainRussell]

No, not yet - my last email I received in relation to it below, the issue is ongoing.

(1 March 2014)
Hello Alain,
We are currently researching this. I will get to you next week.
Kind regards,
NAME

[AdrianHinton]

Thanks for the quick reply. I think I too will open a case. Although my error code is different to yours: Fired by event: VeeamBpPerfCollectionFailedEvent Event description: Failed to collect performance data for object SERVER.Domain. Exception from HRESULT: 0x800007D0

FROM MSDN - 0x800007D0 (PDH_CSTATUS_NO_MACHINE) - Unable to connect to the specified computer, or the computer is offline. Initiated by: Veeam ONE Monitor (SERVER)

[veremin]

Hi, Adrian,

AFAIK, Some of the similar cases have been caused by lack of resources given to Veeam ONE server. However, if I were you, I would still open a case with our support team and let them investigate this behavior directly.

Thanks.

[AdrianHinton]

Hi, Adrian,

AFAIK, Some of the similar cases have been caused by lack of resources given to Veeam ONE server. However, if I were you, I would still open a case with our support team and let them investigate this behavior directly.

Thanks.

Will do v.Eremin, Will do.

[AdrianHinton]

Hi Again,

I have opened case #00573690. Also, I have opened this case with my account that is not associated with the licence of this installation of VB&R. Will this be an issue?

[Vitaliy S.]

No, it will not be an issue, assuming you're on active maintenance contract for the second account as well.

[stonewall]

This is an issue I am also having after installing Veeam ONE yesterday. Veeam B&R 7.0.0.960 Veeam ONE 7.0.0.876, this is the error message I am receiving:

Fired by event: VeeamBpPerfCollectionFailedEvent
Event Description: Failed to collect performance data for object XX.XX.XX.XX. The network path was not found. (Exception from HRESULT: 0x80070035). This is the last record for this event.

Has there been any thoughts of as to why this is happening?

[Vitaliy S.]

As far as I correctly got it from the support case ID posted above, this issue has been acknowledged and our dev team has a hotfix for this. Can you please open a case to confirm you have the same issue and then apply the hotfix?

[Brunok]

Hello,
i have the same error on my Veeam One Server. (HRESULT: 0x80070035)
is there a fix for this problem ? What is the solution ? I'm using the latest Versions of B&R and One.

Thanks
Bruno

[Shestakov]

Hello Bruno,

The problem should be solved in the latest patches.
Could you provide build numbers of your Veeam ONE and B&R? Thank you.

[Brunok]

Hello,
i have 2 Servers with following versions:

(ESXi)
B&R Version 7.0.0.690
One Version 7.0.0.949

Server 2 (Hyper-V)
B&R Version 7.0.0.871
One Version 7.0.0.919

So, i think, i have the latest versions.

BTW: The Upgrade-Button is grayed out, so it looks like there are no updates available.
http://helpcenter.veeam.com/backup/70/h ... pdate.html

Thanks
Bruno

[Shestakov]

Bruno, please update VBR on your ESXi to VBR`s latest version and Server 2 on Hyper-V to Veeam One`s latest version.
Thank you.

[Brunok]

Thanks, so Hyper-V and ESXi Version numbers are always at the same "level".
I'll update the versions and check if the error is gone.

Thanks
Bruno

[Shestakov]

True.
Here on the forum are pinned posts about last updates of VBR and One with description, build numbers etc.
Let us know if the issue is gone after the update.

[Brunok]

Checked on ESXi, issue is still there.
Versions installed:
Veeam One: 7.0.0.949
Veeam B&R: 7.0.0.871

Rebooted the Server also

Did not test it on the Hyper-V Server until now.

Here is the full error:
Object: Default Backup Repository
Object Type: Backup Repository
Parent Object:
Status: Error
Alarm: Backup performance data collection failure
Time: 15.10.2014 08:26:56
Details: Fired by event: VeeamBpPerfCollectionFailedEvent
Event description: Failed to collect performance data for object Default Backup Repository. The network path was not found. (Exception from HRESULT: 0x80070035). This is the last record for this event. All other entries will be suppressed according to error reporting policy.
Initiated by: Veeam ONE Monitor (WIN8_VEEAM)


Thanks
Bruno

[Vitaliy S.]

Hi Bruno, please contact our technical team for further troubleshooting as collection job log review is required here. Thanks!

[Shestakov]

Bruno, once you contact our support team, please provide your support case number.
Thank you.

[kemic]

I'm having this same issue, was any of this ever resolved?

[Vitaliy S.]

Hi Mike,

Based on the support cases opened, our technical team should be able to provide you with a fix for this issue, assuming that you experience similar symptoms (can be confirmed after reviewing log files).

BTW, what version and build number of Veeam ONE are you?

Thanks!

[tekno]

Hello
after latest patching i have issues with veeam one monitor, anyone else had some problems ?

my remote B&R server pulling out error messages for repository, wan accelerator. proxy and, of course i have no data.. same goes for reporter, when i start manual rescan, its ok, automatic is failing with errors.

Fired by event: VeeamBpPerfCollectionFailedEvent
Event description: Failed to collect performance data for object XXX.XXX.XXX.XXX. The network path was not found. (Exception from HRESULT: 0x80070035). This is the last record for this event. All other entries will be suppressed according to error reporting policy.
Initiated by: Veeam ONE Monitor (<server_name>)

server: w2k12 r2 std (remote server physical, central veeam one monitor hyper-v VM)
veeam: version 9 (no further updates)

KB3162343
KB3157569
KB3164033
KB3164035
KB3164035
KB3161561
KB3159398
KB3164294
KB3161949
KB3160005
KB3161958

[Shestakov]

Hello Peter,
The issue is pretty generic, logs investigation is needed, so please contact Veeam technical support and post your case number here once you get it. Thanks!

[tekno]

caseid : 01845828