Warning: Cannot write to log file

[MrSpock]

I have several warnings like this in the windows event log:

Code: Select all

The description for Event ID 1 from source Veeam Endpoint Backup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

Cannot write into storage C:\ProgramData\Veeam\Endpoint\Svc.VeeamEndpointBackup.log.
 Text: [AutoUpdate] Result is NoUpdates
Severity: Message
System.UnauthorizedAccessException: Access to the path 'C:\ProgramData\Veeam\Endpoint\Svc.VeeamEndpointBackup.log' is denied.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize, Boolean checkHost)
   at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize)
   at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding)
   at Veeam.Backup.Common.FileLogStorage.Append(String str)
   at Veeam.Backup.Common.LogInstance.LogIt(LogLevels level, Severity sev, String text)

the message resource is present but the message is not found in the string/message table

Best regards,

Johan

[Dima P.]

Hello Johan,
Does this have any effect on the backup job process? Did you notice any errors in Veeam Endpoint Backup session log while backup job was running? Thanks

[MrSpock]

Hello,

No, I haven't noticed any problems with the backup (yet). It seems like you are doing concurrent writes to that log file.

Johan

[Dima P.]

Might be system related - windows can sometime throw a tons of similar events that are not supposed to be addressed somehow. If you are worried – feel free to open a support case and ask to investigate this behavior.

[MrSpock]

Your application is obviously throwing an exception, which a developer probably would like to investigate further. Your answer is just plain guessing, which is a bit worrying actually.

Johan

[Dima P.]

There is not much I can do without the application debug logs, right? Feel free to open a support case via Endpoint’s Control Panel > Support tab to get this investigated by support’s team and post here the case ID. Thanks

[MrSpock]

Support case number is 01006098.

Johan

[Dima P.]

Thanks. Asked QA team directly to take a look.

[Justin]

Was this issue ever resolved? I am experiencing the same problem.

[MrSpock]

No, it has not been resolved.

Johan

[Dima P.]

Spoiler: We will have a minor update available soon and this issue should be fixed as soon as you install it. Stay tuned.

[graben]

Has this been fixed? I am also receiving these warnings on multiple machines. I am currently running version 1.1.2.119

[Dima P.]

Hello graben,

Have you opened a support case - we might need to take a look at your logs? Thanks

[MrSpock]

I haven't seen these warnings since the upgrade to 1.1.2.119.

Johan

[graben]

Yes I have opened a support case 01114065

[Dima P.]

Thanks for submitting the case. Let’s await for support team investigation results.

[cloggy]

Version 1.1.2.119 was my first installation of VEB and I do see this error on both PC's (running this latest version). So, it obviously has not been resolved yet.

[Dima P.]

So, it obviously has not been resolved yet.

Have you submitted the case? What are the side effects of this warning? Thanks