Setup cannot be launched

[littletinymonkey]

This is a fresh Windows 10 installation and the only thing I've installed is Veeam Endpoint Backup.

Upon double clicking the installation EXE 'EndpointBackup.1.1.1.212.exe', I am receiving the error message: Setup cannot be launched, as the computer is waiting for restart.

[littletinymonkey]

I realize my wording is a tad confusing. What I meant to say is the only thing I have attempted to install after a clean wipe is Veeam Endpoint. I also neglected to share the fact that I have already tried rebooting.

[Dima P.]

Hey littletinymonkey,

Please check you might have some windows updates pending. Download and install them first, then reboot the machine and re run the installation. Let me know if that helps. Thank you.

[apbirch67]

I'm having the same issue. Applied patches rebooted and still no joy

[littletinymonkey]

Unfortunately I wound up just using a different product. Best of luck. Unfortunately I didn't spend enough time attempting to solve my issue to provide any useful feedback on this topic.

[Dima P.]

littletinymonkey,
Fair enough – thanks for the heads up.

apbirch67,
If you still have installation issues - please share the logs (C:\ProgramData\Veeam) with me.

[apbirch67]

Here are the log's.

Code: Select all

2015-12-31 15:26:16 [INFO ] Bootstrapper execution - started.
2015-12-31 15:26:16 [INFO ] Commandline processing - started.
2015-12-31 15:26:16 [INFO ] Commandline option: SfxPackage; Value: C:\VEB\VeeamEndpointBackup_1.1.1.212.exe
2015-12-31 15:26:16 [INFO ] Сommandline processing - finished.
2015-12-31 15:26:16 [INFO ] Initializing.
2015-12-31 15:26:16 [INFO ] Initialization - finished. Starting bootstrap engine.
2015-12-31 15:26:16 [INFO ] Bootstrapper engine execution started.
2015-12-31 15:26:16 [INFO ] Checking required conditions.
2015-12-31 15:26:16 [INFO ] Performing condition check: Only this setup instance is running.
2015-12-31 15:26:16 [INFO ] Mutex1 = Global\5997E3B8-6B78-43E9-A7BC-F2F9C691E0A0, Mutex2 = Global\173C0D79-5D2D-41DF-A746-28D967D96EA0
2015-12-31 15:26:16 [INFO ] Condition check - passed.
2015-12-31 15:26:16 [INFO ] Performing condition check: Elevated privileges.
2015-12-31 15:26:16 [INFO ] Condition check - passed.
2015-12-31 15:26:16 [INFO ] Performing condition check: OS version.
2015-12-31 15:26:17 [INFO ] OS version check function execution started.
2015-12-31 15:26:17 [INFO ] Warning! Setup application should not be launched in compatibility mode.
2015-12-31 15:26:17 [INFO ] Condition check - passed.
2015-12-31 15:26:17 [INFO ] Performing condition check: Pending reboot.
2015-12-31 15:26:17 [INFO ] Checking pending file rename operations.
2015-12-31 15:26:17 [INFO ] Pending file rename operations detected.
2015-12-31 15:26:17 [ERROR] Condition check - failed.
2015-12-31 15:26:17 [UI MESSAGE] Setup cannot be launched, as the computer is waiting for restart.
2015-12-31 15:28:51 [UI MESSAGE] Interaction result: OK
2015-12-31 15:28:51 [INFO ] Bootstrap engine execution completed with negative result, wizard will not be launched.

[Dima P.]

apbirch67,

Is it possible to share the complete folder (via google drive/one drive or any other public hosting)? Thanks.

[apbirch67]

Sure, here is a zip file of the whole folder. A whole but of that same thing.

https://www.dropbox.com/s/ickpnav5q8n3hv8/Veeam.7z?dl=0

[Dima P.]

Thanks! Shared with QA and will follow up shortly.

[Dima P.]

Hello Andrew,

Are you still experiencing the said issue? Can our support team reach you in order to setup a WebEx and investigate the root cause? Thank you in advance.

[brmevans]

I've come across this exact same problem when installing it on a Windows 7 32-bit system. Checked Microsoft forums and cleared the "RunOnce" registry values which did not help. System has already been restarted several times. No pending updates of any kind from any software vendor.

[EDIT] logs have been removed by moderator

[apbirch67]

Shoot, i forget what I did to fix this. something really simple

[Vitaliy S.]

Bryan, please open a support case from another computer and let our engineers take a look at the logs.

[mabman]

For the record, I just encountered this with the latest version of Veeam Endpoint Backup on 2 different Windows 2008 R2 servers.

The setup installer seems to be checking 2 registry keys/values. If either are present, it throws this error (waiting for a restart), even if you have already restarted.

For some reason, on some servers, either key/value is supposed to be deleted on reboot, but sometimes they don't. I don't know why.

The registry keys are:

HKLM\System\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations <- this last entry is a DWORD inside the Session Manager key
HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired <- this last entry is a key, with 1 or more DWORDs inside of it.

If you have rebooted and are still getting this error, it should be safe to delete the above registry values (delete just the DWORD for the 1st, and the whole key in the case of the 2nd, not just the DWORDs inside of it) - (standard disclaimer: as with any registry edit, do this at your own risk, I am not responsible for any damage, etc). I did this on 2 servers and was then able to run the installer as normal.

[Dima P.]

Hi Troy,

Thanks! I'll let the QA team know about your finding. This might be helpfull.

[radians]

Hi Dima, i got exactly the same issue. I found many request for a solution to this issue, but none of the forum post mention how to solve it. All of them send you to talk with support team, so really its not so helpfull.

Can you please share with me the workaround to allow me to install the Veeam B&R???
Thanks in advance. Robert

veeam-backup-replication-f2/unable-to-i ... 38471.html is just another example.

[wishr]

Hi Radians,

Since the root cause might be different across cases and our ability to troubleshoot through the forums is limited, we always recommend to discuss each technical issue independently with our technical support engineers - they will be happy to help! Once you have a case ID, please let us know it - we'll keep an eye on it.

Btw, please make sure there are no pending OS updates.

Thanks

[ColterT]

Resolution found to this exact issue: Rename C:\ProgramData\Veeam\Setup to Setup_old and re-run the installer as administrator.

[revida]

Hey there! Are you trying to install Veeam Endpoint Backup on a fresh Windows 10 installation and experiencing an error saying "Setup cannot be launched, as the computer is waiting for a restart? Please wait while Setup launches". If that is indeed your issue then let me assure you: this error could only arise because setup cannot launch due to being locked out by Windows or waiting on restart from you computer!

Error 7 usually indicates there are updates or modifications pending that require installation on your PC before any software can be installed on it, possibly necessitating Windows 10 restarting to complete them.

Restart your computer to see if this clears the issue; otherwise, check Windows Update and make any necessary updates/changes before trying again to install Veeam Endpoint Backup.

Hope this helps! I hope it does!