Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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ftcnet
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Unable to create recovery media -

Post by ftcnet »

[ case number is 01742390 ]

Customer has one Win7Pro x64 wkstn that gives

Image

when we try to create recovery media. AVG Free is disabled.

Looking at that location with Windows Explorer shows

Image

Can't delete it until we remove the S-1-5-5-0-106558 user account associated with it, but it gets re-created when we re-run the Create Recovery Media.
Ideas appreciated. This wkstn did successfully create recovery media several months ago with earlier version of VEB.
DavoudTeimouri
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Re: Unable to create recovery media -

Post by DavoudTeimouri » 1 person likes this post

Hi,
Run VEB by another administrator user account. I guess, your problem will be resolved.
Best Regards
Dima P.
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Re: Unable to create recovery media -

Post by Dima P. »

Bernard,

Is the second screenshot (and the folder with permissions) correct? On the first, I see you have access issues while creating the recovery media to a different folder.
ftcnet
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Re: Unable to create recovery media -

Post by ftcnet »

yes, the first screenshot is from the first attempt. The second screenshot is from the second attempt. It looks like it creates a random temp folder on each attempt?
ftcnet
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Re: Unable to create recovery media -

Post by ftcnet »

DavoudTeimouri's idea to create another admin account and try to create recovery media from there worked. Maybe there's something messed up with the original admin user profile?
Dima P.
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Re: Unable to create recovery media -

Post by Dima P. »

Bernard,

Thanks for the heads up. Did you get any response from our support team?
Anguel
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Re: Unable to create recovery media -

Post by Anguel » 2 people like this post

Had the same issue, looks like for some reason on C:\users\myuser\appdata\local\temp permissions were not set at all, not sure why or which software caused that. Forcing the permissions from C:\users\myuser\appdata\local to subfolders seems to have solved the issue.
cadprofessor
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Re: Unable to create recovery media -

Post by cadprofessor »

Please provide a little more info on what the folder permissions need to set to. I am having the exact same problem while trying to create the recovery media. Thank you.
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