SQL Server Transaction Log Backup

[lowlander]

Hi,

any clue on this message : Error occurred while preparing SQL Server for transaction log backup Details: Platform x64 is required to use HP StoreOnce

thanks !

[alanbolte]

Sounds like the log shipping server was also being used as the gateway server for accessing the repository. Is that server running 32-bit Windows?

[lowlander]

logshipping is indeed gateway server for a SOBR (with multiple catalyst stores). Server is running 2012R2. Tried to use a vm as logshipping server > no success. Is this a known issue with storeonce ?

[alanbolte]

I'm not sure what the problem could be with 2012R2. What about the VM you're backing up, is that running a 32-bit OS?

You should consider creating a support case for this issue. If you create one, please post the case number here.

[lowlander]

Hi Alan,

all VM's are running Windows 2012R2. I opened a SR#01783920

[alanbolte]

Make sure to include logs from the log shipping and gateway servers. Normally these would be included when using the export wizard.

[lowlander]

uploaded the logs and used export wizard

[lowlander]

We tested on a local repository on the gateway server, and this seems to work. Guess there is an issue with communication with the Catalyst repository ?

[lowlander]

Spoke to support yesterday, and it was a glitch on a gateway / proxy server believing this server was 32-bits instead of 64-bits. Everything works now as expected.

[lowlander]

And the last update

We tried configuring a SOBR with 5 catalyst extents, and returned back to the Original error message. My assumption SOBR with Catalyst extents is not a working for now, and we step back to Catalyst repository only.

thanks !

[foggy]

What if you try to remove log shipping server role from this gateway server?