Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
Dima P.
Product Manager
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Full Name: Dmitry Popov
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Re: Error code: 21 Failed to read data from the file

Post by Dima P. »

Hello Nelson,
Volume 1 C OS NTFS Partição 921 GB Íntegro Iniciali
Volume 2 ESP FAT32 Partição 500 MB Íntegro Sistema
Try to switch to Volume level backup and manually check these volumes. No idea why you have RAW partitions but that might be some vendor specific volumes, so I would not recommend to delete them.
I will try to repair those volumes, but how can I open a new support case if needed?
In case no luck with volume backup mode, go to Control Panel > Support and hit Technical Support (you can use this thread for a reference). Cheers!
ultracor
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Full Name: Nelson Matos da Silva
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Re: Error code: 21 Failed to read data from the file

Post by ultracor »

Hi Dima,

Thanks for all sugestions! I removed the RAW hidden files and the backup completed successfully! Now I trying to restore the damaged volumes to select they again.

Cheers,

Nelson M.
Dima P.
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Re: Error code: 21 Failed to read data from the file

Post by Dima P. »

Hi Nelson,

Thanks for the heads up. Let us know how it goes!
Tecbil
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Re: Error code: 21 Failed to read data from the file

Post by Tecbil »

Did you resolve the issue? I've got exactly the same error.
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Dima P.
Product Manager
Posts: 14396
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Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
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Re: Error code: 21 Failed to read data from the file

Post by Dima P. »

Hi Fabio,

Did you open a support case for this issue? Thanks.
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