Error code: 21 Failed to read data from the file

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Re: Error code: 21 Failed to read data from the file

Veeam Logoby Dima P. » Mon May 23, 2016 10:35 pm

Hello Nelson,
Volume 1 C OS NTFS Partição 921 GB Íntegro Iniciali
Volume 2 ESP FAT32 Partição 500 MB Íntegro Sistema

Try to switch to Volume level backup and manually check these volumes. No idea why you have RAW partitions but that might be some vendor specific volumes, so I would not recommend to delete them.
I will try to repair those volumes, but how can I open a new support case if needed?

In case no luck with volume backup mode, go to Control Panel > Support and hit Technical Support (you can use this thread for a reference). Cheers!
Dima P.
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Re: Error code: 21 Failed to read data from the file

Veeam Logoby ultracor » Tue Jun 07, 2016 7:33 pm

Hi Dima,

Thanks for all sugestions! I removed the RAW hidden files and the backup completed successfully! Now I trying to restore the damaged volumes to select they again.

Cheers,

Nelson M.
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Re: Error code: 21 Failed to read data from the file

Veeam Logoby Dima P. » Thu Jun 09, 2016 4:54 pm

Hi Nelson,

Thanks for the heads up. Let us know how it goes!
Dima P.
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Re: Error code: 21 Failed to read data from the file

Veeam Logoby Tecbil » Wed Jul 13, 2016 1:57 pm

Did you resolve the issue? I've got exactly the same error.
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Tecbil
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Re: Error code: 21 Failed to read data from the file

Veeam Logoby Dima P. » Wed Jul 13, 2016 4:36 pm

Hi Fabio,

Did you open a support case for this issue? Thanks.
Dima P.
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