Maintain control of your Microsoft 365 data
Post Reply
derrick@work
Novice
Posts: 4
Liked: never
Joined: Oct 31, 2016 1:40 pm
Full Name: Derrick Shaffer
Contact:

Object reference not set to an instance of an object.

Post by derrick@work »

My job will run for about 55 minutes and than fail with error "Object reference not set to an instance of an object."

I'm seeing this in the log:

Code: Select all

10/29/2016 10:45:28 AM   15 (4056) Error: Object reference not set to an instance of an object.
10/29/2016 10:45:28 AM   15 (4056) Stack:
10/29/2016 10:45:28 AM   15 (4056)    at Veeam.Archiver.Source.SyncPage.SaveChanges(IFolderRepository repository)
   at Veeam.Archiver.Source.ItemProcessor.ProcessFolder(Byte[] id, ExFolder folder, Byte[] currentState)
   at Veeam.Archiver.Source.ItemProcessor.<>c__DisplayClass5_0.<Process>b__0()
   at Veeam.Archiver.Source.FolderRetry.<>c__DisplayClass9_0`1.<Process>b__0()
   at Veeam.Archiver.Source.FolderRetry.Process(Action action)
   at Veeam.Archiver.Source.FolderRetry.Process[T](Func`1 func)
   at Veeam.Archiver.Source.ItemProcessor.Process(ExFolder folder)
   at Veeam.Archiver.Source.FolderProcessor.DoWork(CancellationToken cancel)
   at Veeam.Archiver.Source.WorkAction.WorkWrap(CancellationToken cancel)
10/29/2016 10:45:28 AM   17 (4060) Job processing failed
Mike Resseler
Product Manager
Posts: 8044
Liked: 1263 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: Object reference not set to an instance of an object.

Post by Mike Resseler »

Hi Derrick,

1. Did you implement this fix? veeam-backup-for-microsoft-office-365-f ... ml#p213276

2. Did you try to cancel / stop the job?

3. How many mailboxes / data are we talking about

4. Is it a full (first one) or incremental?

thanks

Mike
derrick@work
Novice
Posts: 4
Liked: never
Joined: Oct 31, 2016 1:40 pm
Full Name: Derrick Shaffer
Contact:

Re: Object reference not set to an instance of an object.

Post by derrick@work »

Hi Mike, thanks for the reply. Answers to your questions below.

1. Did you implement this fix? veeam-backup-for-microsoft-office-365-f47/veeam-backup-for-microsoft-office-365-t37778.html#p213276
-I did and that fixed another issue I was having. " Error: An entry with the same key already exists."

2. Did you try to cancel / stop the job?
-I didn't do this.

3. How many mailboxes / data are we talking about
-There is about 148 mailboxes in that job. I'm guessing but probably around 300GB of data.

4. Is it a full (first one) or incremental?
-It's the first run so I'm guessing it's full. I couldn't find the option for incremental/full so I'm not sure.
Mike Resseler
Product Manager
Posts: 8044
Liked: 1263 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: Object reference not set to an instance of an object.

Post by Mike Resseler »

If it is the first run, then it is a full.

Can you store the logs on a google drive / dropbox / onedrive / your own choice of sharing platform :-) and PM me a link? I would like to get this to the DEV and QC teams for review

Thanks

Mike
Mike Resseler
Product Manager
Posts: 8044
Liked: 1263 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: Object reference not set to an instance of an object.

Post by Mike Resseler »

Derrick,

We have a new version that should fix the issues. This is the release candidate. You can find all the information here: veeam-backup-for-microsoft-office-365-f ... 38574.html
derrick@work
Novice
Posts: 4
Liked: never
Joined: Oct 31, 2016 1:40 pm
Full Name: Derrick Shaffer
Contact:

Re: Object reference not set to an instance of an object.

Post by derrick@work »

Thanks Mike! I just got this installed and will run the backup tonight.

I will update you with my results.
Mike Resseler
Product Manager
Posts: 8044
Liked: 1263 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: Object reference not set to an instance of an object.

Post by Mike Resseler »

Awesome! Hoping for good results ;-)
derrick@work
Novice
Posts: 4
Liked: never
Joined: Oct 31, 2016 1:40 pm
Full Name: Derrick Shaffer
Contact:

Re: Object reference not set to an instance of an object.

Post by derrick@work »

Working great now!
Mike Resseler
Product Manager
Posts: 8044
Liked: 1263 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: Object reference not set to an instance of an object.

Post by Mike Resseler »

Derrick,

Great news! Care to share some of your statistics (# of mailboxes, speed, # of data etc...?)
MCH_helferlein
Expert
Posts: 108
Liked: 9 times
Joined: Nov 21, 2017 7:18 am
Full Name: Peter Helfer
Contact:

Re: Object reference not set to an instance of an object.

Post by MCH_helferlein »

After Upgrading to VBO Version 3 I have the same error when opening a restore point.
Is this a know error again?
nielsengelen
Product Manager
Posts: 5619
Liked: 1177 times
Joined: Jul 15, 2013 11:09 am
Full Name: Niels Engelen
Contact:

Re: Object reference not set to an instance of an object.

Post by nielsengelen »

As this is a 2.5-year-old thread, there is nothing known about a new error like this again. I would suggest contacting support to figure out what is causing this.
Personal blog: https://foonet.be
GitHub: https://github.com/nielsengelen
Mike Resseler
Product Manager
Posts: 8044
Liked: 1263 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: Object reference not set to an instance of an object.

Post by Mike Resseler »

Peter, I agree with Niels. Please post the case ID here and let us know the outcome of the investigation with support

Thanks
Mike
MCH_helferlein
Expert
Posts: 108
Liked: 9 times
Joined: Nov 21, 2017 7:18 am
Full Name: Peter Helfer
Contact:

Re: Object reference not set to an instance of an object.

Post by MCH_helferlein »

Just opened the case #03510401.
Thanks Veeam Team :-)
fritz77
Novice
Posts: 5
Liked: never
Joined: Mar 07, 2020 11:05 am
Full Name: federico mapelli
Contact:

Re: Object reference not set to an instance of an object.

Post by fritz77 »

Same error. After some days Veeam Office 365 Backup work perfectly, now I get the same error. Any suggestion?
nielsengelen
Product Manager
Posts: 5619
Liked: 1177 times
Joined: Jul 15, 2013 11:09 am
Full Name: Niels Engelen
Contact:

Re: Object reference not set to an instance of an object.

Post by nielsengelen »

As suggested in the thread, please open a support case and let us know the ID. Things change fast in the cloud and the last issue is almost a year ago.
Personal blog: https://foonet.be
GitHub: https://github.com/nielsengelen
fritz77
Novice
Posts: 5
Liked: never
Joined: Mar 07, 2020 11:05 am
Full Name: federico mapelli
Contact:

Re: Object reference not set to an instance of an object.

Post by fritz77 »

i've a community edition... can I open a support case?
Polina
Veeam Software
Posts: 2939
Liked: 681 times
Joined: Oct 21, 2011 11:22 am
Full Name: Polina Vasileva
Contact:

Re: Object reference not set to an instance of an object.

Post by Polina »

Hi Federico,

Yes, you can open a case even with the Community Edition. And please post your case ID here.

Thanks!
blankota
Lurker
Posts: 1
Liked: never
Joined: Mar 18, 2020 5:55 pm
Full Name: euiysa
Contact:

Re: Object reference not set to an instance of an object.

Post by blankota »

Mike Resseler wrote: Oct 31, 2016 2:35 pm If it is the first run, then it is a full.

Can you store the logs on a google drive / dropbox / onedrive / your own choice of sharing platform :-) and PM me a link? I would like to get this to the DEV and QC teams for review

Thanks

Mike
3. How many mailboxes / data are we talking about
nielsengelen
Product Manager
Posts: 5619
Liked: 1177 times
Joined: Jul 15, 2013 11:09 am
Full Name: Niels Engelen
Contact:

Re: Object reference not set to an instance of an object.

Post by nielsengelen »

@blankota what do you mean? This is a 4 year old topic so I'm not sure what you are asking for or suggesting.
Personal blog: https://foonet.be
GitHub: https://github.com/nielsengelen
Post Reply

Who is online

Users browsing this forum: No registered users and 18 guests