Object reference not set to an instance of an object.

[derrick@work]

My job will run for about 55 minutes and than fail with error "Object reference not set to an instance of an object."

I'm seeing this in the log:

Code: Select all

10/29/2016 10:45:28 AM   15 (4056) Error: Object reference not set to an instance of an object.
10/29/2016 10:45:28 AM   15 (4056) Stack:
10/29/2016 10:45:28 AM   15 (4056)    at Veeam.Archiver.Source.SyncPage.SaveChanges(IFolderRepository repository)
   at Veeam.Archiver.Source.ItemProcessor.ProcessFolder(Byte[] id, ExFolder folder, Byte[] currentState)
   at Veeam.Archiver.Source.ItemProcessor.<>c__DisplayClass5_0.<Process>b__0()
   at Veeam.Archiver.Source.FolderRetry.<>c__DisplayClass9_0`1.<Process>b__0()
   at Veeam.Archiver.Source.FolderRetry.Process(Action action)
   at Veeam.Archiver.Source.FolderRetry.Process[T](Func`1 func)
   at Veeam.Archiver.Source.ItemProcessor.Process(ExFolder folder)
   at Veeam.Archiver.Source.FolderProcessor.DoWork(CancellationToken cancel)
   at Veeam.Archiver.Source.WorkAction.WorkWrap(CancellationToken cancel)
10/29/2016 10:45:28 AM   17 (4060) Job processing failed

[Mike Resseler]

Hi Derrick,

1. Did you implement this fix? veeam-backup-for-microsoft-office-365-f ... ml#p213276

2. Did you try to cancel / stop the job?

3. How many mailboxes / data are we talking about

4. Is it a full (first one) or incremental?

thanks

Mike

[derrick@work]

Hi Mike, thanks for the reply. Answers to your questions below.

1. Did you implement this fix? veeam-backup-for-microsoft-office-365-f47/veeam-backup-for-microsoft-office-365-t37778.html#p213276
-I did and that fixed another issue I was having. " Error: An entry with the same key already exists."

2. Did you try to cancel / stop the job?
-I didn't do this.

3. How many mailboxes / data are we talking about
-There is about 148 mailboxes in that job. I'm guessing but probably around 300GB of data.

4. Is it a full (first one) or incremental?
-It's the first run so I'm guessing it's full. I couldn't find the option for incremental/full so I'm not sure.

[Mike Resseler]

If it is the first run, then it is a full.

Can you store the logs on a google drive / dropbox / onedrive / your own choice of sharing platform and PM me a link? I would like to get this to the DEV and QC teams for review

Thanks

Mike

[Mike Resseler]

Derrick,

We have a new version that should fix the issues. This is the release candidate. You can find all the information here: veeam-backup-for-microsoft-office-365-f ... 38574.html

[derrick@work]

Thanks Mike! I just got this installed and will run the backup tonight.

I will update you with my results.

[Mike Resseler]

Awesome! Hoping for good results

[derrick@work]

Working great now!

[Mike Resseler]

Derrick,

Great news! Care to share some of your statistics (# of mailboxes, speed, # of data etc...?)

[Helferlein]

After Upgrading to VBO Version 3 I have the same error when opening a restore point.
Is this a know error again?

[nielsengelen]

As this is a 2.5-year-old thread, there is nothing known about a new error like this again. I would suggest contacting support to figure out what is causing this.

[Mike Resseler]

Peter, I agree with Niels. Please post the case ID here and let us know the outcome of the investigation with support

Thanks
Mike

[Helferlein]

Just opened the case #03510401.
Thanks Veeam Team

[fritz77]

Same error. After some days Veeam Office 365 Backup work perfectly, now I get the same error. Any suggestion?

[nielsengelen]

As suggested in the thread, please open a support case and let us know the ID. Things change fast in the cloud and the last issue is almost a year ago.

[fritz77]

i've a community edition... can I open a support case?

[Polina]

Hi Federico,

Yes, you can open a case even with the Community Edition. And please post your case ID here.

Thanks!

[blankota]

If it is the first run, then it is a full.

Can you store the logs on a google drive / dropbox / onedrive / your own choice of sharing platform and PM me a link? I would like to get this to the DEV and QC teams for review

Thanks

Mike

3. How many mailboxes / data are we talking about

[nielsengelen]

@blankota what do you mean? This is a 4 year old topic so I'm not sure what you are asking for or suggesting.