Monitoring and reporting for Veeam Data Platform
Post Reply
cama
Novice
Posts: 6
Liked: never
Joined: Jul 15, 2015 3:35 pm
Full Name: Mark N.
Contact:

this veeam one installation cannot be updated automatically

Post by cama »

Hello all,
we installed Veeam Availability Suite completly new in an envrionment. The Veeam B+R server has a separate SQL server for his jobs database. Now we want to update the Veeam One server to version 9.0.0.2088.But this fails with error "this veeam one installation cannot be updated automatically". Could the separate SQL server be the reason that the update fails? Did anybody face this problem? Thanks a lot in advance.
Vitaliy S.
VP, Product Management
Posts: 27377
Liked: 2800 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: this veeam one installation cannot be updated automatica

Post by Vitaliy S. »

Hi Mark,

Our support should have a solution to this problem, please contact them directly. Your installation is just fine, separate SQL Server is fully supported.

Thanks!
Vitaliy S.
VP, Product Management
Posts: 27377
Liked: 2800 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: this veeam one installation cannot be updated automatica

Post by Vitaliy S. »

Just to re-confirm are you updating to version 9 or to 9.5?
cama
Novice
Posts: 6
Liked: never
Joined: Jul 15, 2015 3:35 pm
Full Name: Mark N.
Contact:

Re: this veeam one installation cannot be updated automatica

Post by cama »

Hi Vitaliy,
thanks for your response. Ok, so I'm going to contact support. No. It's a fresh installation of Veeam v9 and now I want to update the Veeam One packages with v9.0.0.2088
Thanks
Vitaliy S.
VP, Product Management
Posts: 27377
Liked: 2800 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: this veeam one installation cannot be updated automatica

Post by Vitaliy S. »

Ok! In this case can you please re-download the update, since we have updated the bits last night, and try again? It should address the problem you observe.
sfbi
Influencer
Posts: 15
Liked: 2 times
Joined: Jan 12, 2016 10:15 am
Full Name: SFBI
Contact:

Re: this veeam one installation cannot be updated automatica

Post by sfbi »

Hello Vitaliy,
I've the same issue... tested with Windows 2012 R2 and Windows 8.1
I've another ONE 9.0 and I need to setup again this version (waiting more time before update to 9.5)
I'm using free version of Veeam ONE.
Can I open a support case?

Regards
Vitaliy S.
VP, Product Management
Posts: 27377
Liked: 2800 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: this veeam one installation cannot be updated automatica

Post by Vitaliy S. »

Yes, opening a support case for a free version can also be done. Let me know if you face any issues with that.
sfbi
Influencer
Posts: 15
Liked: 2 times
Joined: Jan 12, 2016 10:15 am
Full Name: SFBI
Contact:

Re: this veeam one installation cannot be updated automatica

Post by sfbi » 2 people like this post

Thank you for reply.

At the end I have installed Veeam ONE 9.5 .. it's stable and work correctly!

Thank you again
sfbi
Influencer
Posts: 15
Liked: 2 times
Joined: Jan 12, 2016 10:15 am
Full Name: SFBI
Contact:

[MERGED] This Veeam ONE installation cannot be updated...

Post by sfbi »

Hello!

I've a VeeamONE Free (9.5.0.3201) with Windows 2012 R2 and all updates

Trying to install the "VeeamONE_9.5.0.3254_Update#1" I've received this:
Extracting files from the update package: This Veeam ONE installation cannot be updated automatically. Please contact Veeam customer support for assitence with manual update
KB2157 not solved my problem.

How to fix it?
Regards
Vitaliy S.
VP, Product Management
Posts: 27377
Liked: 2800 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: This Veeam ONE installation cannot be updated automatica

Post by Vitaliy S. »

The only way to fix it is to contact our support team. Thanks!
g.ale
Novice
Posts: 4
Liked: never
Joined: Feb 16, 2011 2:22 pm
Full Name: Giulio Alè
Contact:

Re: this veeam one installation cannot be updated automatica

Post by g.ale »

I'm stiil getting mad with this.
Cannot believe I cannot install update 3 on a legit installation.
I hate losing time for such stupid things.
I did install also all of the certicates that seemed to be requirend and no use.

Why these kind of uber stupid errors just for updating 9.5 to 9.5u3 ??
Shestakov
Veteran
Posts: 7328
Liked: 781 times
Joined: May 21, 2014 11:03 am
Full Name: Nikita Shestakov
Location: Prague
Contact:

Re: this veeam one installation cannot be updated automatica

Post by Shestakov »

Hello Giulio,
Could you elaborate on your issue?
Have you had troubles with Certificate step?
Thanks!
g.ale
Novice
Posts: 4
Liked: never
Joined: Feb 16, 2011 2:22 pm
Full Name: Giulio Alè
Contact:

Re: this veeam one installation cannot be updated automatica

Post by g.ale »

hello I didi follow the procedure and installed all certificates but no way.
Never been able to update update1 and 2. I'm stuck.

thanks
Shestakov
Veteran
Posts: 7328
Liked: 781 times
Joined: May 21, 2014 11:03 am
Full Name: Nikita Shestakov
Location: Prague
Contact:

Re: this veeam one installation cannot be updated automatica

Post by Shestakov »

It's hard to say what's the problem without detailed investigation.
Have you contacted the support team? If yes, please provide your support case number.
Thanks!
Eranh
Lurker
Posts: 1
Liked: never
Joined: Jan 22, 2018 9:38 am
Full Name: Eran Hershkovitz
Contact:

Re: this veeam one installation cannot be updated automatica

Post by Eranh »

hi
there is a solution for this error ???
i try to update veeam 9.5 to update 3 and i get this error
THX
Shestakov
Veteran
Posts: 7328
Liked: 781 times
Joined: May 21, 2014 11:03 am
Full Name: Nikita Shestakov
Location: Prague
Contact:

Re: this veeam one installation cannot be updated automatica

Post by Shestakov »

Hi Eran and welcome to the community!
Could you provide error message and support case number if you have any.
Thanks!
Post Reply

Who is online

Users browsing this forum: No registered users and 8 guests