Host-based backup of VMware vSphere VMs.
Post Reply
jja
Enthusiast
Posts: 46
Liked: 8 times
Joined: Nov 13, 2013 6:40 am
Full Name: Jannis Jacobsen
Contact:

Give consultant access to create tickets for us

Post by jja »

Hi!

We have a consultant helping us with veeam.
He needs to create a support case, but he's unable to create a ticket on our behalf.
Is it possible for him to get access to create tickets for us?

He's the person that's going to follow up on the case, so if I create the case, I'm "stuck" with it.

-Jannis
veremin
Product Manager
Posts: 20270
Liked: 2252 times
Joined: Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin
Contact:

Re: Give consultant access to create tickets for us

Post by veremin »

I cannot think of anything besides sharing support portal credentials with him, but probably either your sales representative or the support engineer (you've worked with previously) might have a better solution. Thanks.
jmmarton
Veeam Software
Posts: 2092
Liked: 309 times
Joined: Nov 17, 2015 2:38 am
Full Name: Joe Marton
Location: Chicago, IL
Contact:

Re: Give consultant access to create tickets for us

Post by jmmarton » 2 people like this post

You can define the consultant as a case administrator so that he can open tickets on your behalf.

https://www.veeam.com/kb2211

Joe
jja
Enthusiast
Posts: 46
Liked: 8 times
Joined: Nov 13, 2013 6:40 am
Full Name: Jannis Jacobsen
Contact:

Re: Give consultant access to create tickets for us

Post by jja »

Thanks!

-Jannis
Post Reply

Who is online

Users browsing this forum: No registered users and 73 guests