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benbour
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Issue updating to 9.5 U3a

Post by benbour » 1 person likes this post

I just downloaded the new upgrade but receive a message about another version of this product is already installed.

See https://imgur.com/a/8cvts9O for snips of version, download file, and message when installing:
benbour
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Re: Issue updating to 9.5 U3a

Post by benbour » 1 person likes this post

OOPS. Just navigated to 'updates' folder within ISO...eating some humble pie
Gostev
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Re: Issue updating to 9.5 U3a

Post by Gostev » 1 person likes this post

Glad you've found the solution! If you already have the product installed, then you don't need the ISO at all - you could just download the update itself. Thanks!
DJCopa
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Re: Issue updating to 9.5 U3a

Post by DJCopa » 1 person likes this post

Just about to log the same issue and found this - Thanks gents - Glad it was me :D
habibalby
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Re: Issue updating to 9.5 U3a

Post by habibalby »

Thanks M8,

it seems this not documented anywhere.. :)

Happy Veeaming :)
CSG-David
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Re: Issue updating to 9.5 U3a

Post by CSG-David »

Would be nice if the upgrade instructions were a little more clearly stated somewhere. The KB article for the latest update links to instructions which don't spell this out.
foggy
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Re: Issue updating to 9.5 U3a

Post by foggy »

Hi David, actually the correct instructions are here, we just need to refer to them in KB. Thanks!
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