we've created several protectiongroups (polling containers from ad) and we are using different backup policies for the configuration. From time to time veeam tries to deploy the policies, but this step will not work on all machines since some of them won't be online the whole day.
So every day I receive a email which tells me that the policy has failed and the subject looks like:
I haven't found the option to disable this message or even change the recipient of this notification - can this really be the case? Thanks for the clarification!
Policy reports are generated according to the global notification settings on a daily basis. There is no way to disable these email reports individually.
Dmitry, I would like to pick up this topic again. Every day I receive mails about failed policies because not all of the clients are available during the day (notebooks). It's so annoying and you really expect that you receive a mail with a error message - that shouldn't be the case I would say.
Isn't there a way to improve the situation? I mean you could send a mail which shows you when the policy has been updated the last time instead of generating a error when one client fails... Or you could provide individual settings where we could set it up for our needs. For me it isn't really an error when one client isn't online for say one week.
Policy (managed by agent job type) email report is generated daily, based on the last backup session of an agent. We do not send report immediately, but at the specific time. For now the default is set to 8AM, but we are going to make it adjustable via UI. Additional we will add ability to suppress notification according to job stats (success/warning/fail).
Nope, whenever managed by agent job (aka agent policy) is disabled it should not generate email reports. If you can confirm such behavior with the latest Veeam B&R 9.5 U4b please raise a support case and share the case id with me. Thanks!
Hi Dima,
our customer received a daily report for the disabled policy with the results of the last job run from weeks ago; U4b is installed.
I've solved this one with a workaround (disabling notification in the job), so the customer doesn't want to open a support request; perhaps you can reproduce this behaviour?
@ Regnor: I think we're talking about a different notification.
Guys, I think the notification is being sent due to rescan (Inventory), not due to the policy. That's a different operation...
You're right, I thought you were relating to the policy/job notifications; sorry for that.
In theory you can customize the rescan notifications in the properties of a protection group under "Options->Advanced->Notifications".
Have you tried that?
Correct. Rescan email report should be generated only based of the activity (i.e. if you have zero rescan sessions during the day we wont create a report). Additionally, email wont be generated if you have periodic rescan disabled by disabling the protection group. Cheers!
Thanks! So it looks like the report has been created based on the last agent activity. Can you please check if some information remains the same if the previous policy email reports (since reporting engine should not collect the same activity twice).
Notification logic works on the top level: whenever global email reporting is configured in Veeam B&R you start getting email reports for all backup activities in the backup server. It’s not going to be changed in v10.
Can you please check the following workaround:
- When you configure granular email reporting use the same email address as set in global email reporting options
- Uncheck the Success / Warning / Error notification events under policy email reporting options
- As a result you should not get email reports to the set email address for these events
If you can confirm it with the latest Veeam B&R 9.5 U4b, kindly, please raise a support case and share the case ID with me. I'll pass it directly to the QA team. Thank you in advance!
