V10 - after upgrade to V10, some backup jobs fails

[edv-compas]

Hi,

we have upgraded an installation. after that, some of the job fails with this error:

Code: Select all

Full backup file merge failed Error: Cannot find archive key recovery record KeyInfo: [CryptoKey (Id='98472c33-64c6-4118-990b-5a9352a73d0e', KeySetId='wGyZNoTt0apCtztdKsL/zg==|c06c993684edd1aa42b73b5d2ac2ffce', KeyType='SymmetricRndArchive', ModificationDate='07.03.2019 18:01:18', Hint='ArchiveKey [BackupId: 21e8e85a-122e-4ffc-8575-37d4573429cc, ObjectId: d71b7437-52ec-4f6e-99fe-c72364e9cd7b, CreationTime: 07.03.2019 19:01:18]', Value='<VALUE SET>')], RecoveryRecs: [RecoveryKeyId: ff1cb5ab-cdb0-4974-8284-01 	00:12

and a few with this error:

Code: Select all

An item with the same key has already been added

before the update, all jobs run successfully..
any ideas?
Thanks

[wishr]

Hi Peter,

When you encounter a technical error it's always recommended to raise a support case immediately to get a solution asap, as our ability to troubleshoot through the forum is limited. Please, let us know your case ID once you have it for reference purposes. Also note, that according to our forum rules any topic not having a case ID will be eventually removed by forum moderators.

Thank you

[edv-compas]

Hi Fedor,

sorry, i opened an support case: 04042183

Thanks
Peter

[wishr]

Thanks for sharing!

As far as I see our engineers need a bit more info to perform the analysis. Could you please upload the requested information so they would be able to find out what's going on?

[edv-compas]

I have uploaded the database backup

Peter

[j.thomson]

Hi,

I'm experiencing the same issue, post-upgrade. Is this something which needs referral to support, or is there something I can do to fix it directly?

Many thanks
Jamie

[wishr]

Hi everyone,

Jamie, please open an independent support case since we do not know yet whether it's exactly the same issue or not.

@edv-compas, our engineers should reach you back shortly to provide a solution.

Thanks

[joebranca]

Hello I just upgraded to Veeam 10 and get the exact same errors on some jobs. Is this addressed in a newer cumulative patch or do I need to open a support case?

[foggy]

Hi Joe, please contact support directly - they will be able to remove the faulty encryption key from the database. Thanks!

[wishr]

Hi guys,

Quick update. We've determined the root cause and are working on a fix. If you are experiencing the same issue, please raise a support case to get a solution.

The conditions needed to reproduce the issue are quite complex, so we do not expect a significant number of users to face it.

Thanks!

[amarvulli]

Same error, post upgrade B&R from 9.5 (U4) to 10.0.1.4854....
I have open case, Case ID: 04411550

Thanks

[MCCL]

I am looking for some help. Same issue Case #04666930 — An item with the same key has already been added.
Just upgraded from 9.5 U4 to 10.0a.
3 working jobs are now 2 working jobs after upgrade.

[Gostev]

Our support folks will fix it for you.