Comprehensive data protection for all workloads
edv-compas
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by edv-compas » Mar 04, 2020 8:16 am
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Hi,
we have upgraded an installation. after that, some of the job fails with this error:
Code: Select all
Full backup file merge failed Error: Cannot find archive key recovery record KeyInfo: [CryptoKey (Id='98472c33-64c6-4118-990b-5a9352a73d0e', KeySetId='wGyZNoTt0apCtztdKsL/zg==|c06c993684edd1aa42b73b5d2ac2ffce', KeyType='SymmetricRndArchive', ModificationDate='07.03.2019 18:01:18', Hint='ArchiveKey [BackupId: 21e8e85a-122e-4ffc-8575-37d4573429cc, ObjectId: d71b7437-52ec-4f6e-99fe-c72364e9cd7b, CreationTime: 07.03.2019 19:01:18]', Value='<VALUE SET>')], RecoveryRecs: [RecoveryKeyId: ff1cb5ab-cdb0-4974-8284-01 00:12
and a few with this error:
Code: Select all
An item with the same key has already been added
before the update, all jobs run successfully..
any ideas?
Thanks
wishr
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by wishr » Mar 04, 2020 9:18 am
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Hi Peter,
When you encounter a technical error it's always recommended to raise a support case immediately to get a solution asap, as our ability to troubleshoot through the forum is limited. Please, let us know your case ID once you have it for reference purposes. Also note, that according to our
forum rules any topic not having a case ID will be eventually removed by forum moderators.
Thank you
edv-compas
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by edv-compas » Mar 04, 2020 9:27 am
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Hi Fedor,
sorry, i opened an support case: 04042183
Thanks
Peter
wishr
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by wishr » Mar 04, 2020 9:47 am
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Thanks for sharing!
As far as I see our engineers need a bit more info to perform the analysis. Could you please upload the requested information so they would be able to find out what's going on?
edv-compas
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by edv-compas » Mar 04, 2020 10:22 am
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I have uploaded the database backup
Peter
j.thomson
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by j.thomson » Apr 03, 2020 1:14 pm
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Hi,
I'm experiencing the same issue, post-upgrade. Is this something which needs referral to support, or is there something I can do to fix it directly?
Many thanks
Jamie
wishr
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by wishr » Apr 03, 2020 1:51 pm
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Hi everyone,
Jamie, please open an independent support case since we do not know yet whether it's exactly the same issue or not.
@edv-compas , our engineers should reach you back shortly to provide a solution.
Thanks
joebranca
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by joebranca » Jul 11, 2020 11:03 pm
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Hello I just upgraded to Veeam 10 and get the exact same errors on some jobs. Is this addressed in a newer cumulative patch or do I need to open a support case?
foggy
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by foggy » Jul 12, 2020 9:31 pm
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Hi Joe, please contact support directly - they will be able to remove the faulty encryption key from the database. Thanks!
wishr
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by wishr » Sep 04, 2020 12:16 pm
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Hi guys,
Quick update. We've determined the root cause and are working on a fix. If you are experiencing the same issue, please raise a support case to get a solution.
The conditions needed to reproduce the issue are quite complex, so we do not expect a significant number of users to face it.
Thanks!
amarvulli
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by amarvulli » Sep 28, 2020 12:43 pm
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Same error, post upgrade B&R from 9.5 (U4) to 10.0.1.4854....
I have open case, Case ID: 04411550
Thanks
MCCL
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by MCCL » Feb 26, 2021 2:42 am
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I am looking for some help. Same issue Case #04666930 — An item with the same key has already been added.
Just upgraded from 9.5 U4 to 10.0a.
3 working jobs are now 2 working jobs after upgrade.
Gostev
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by Gostev » Feb 26, 2021 2:44 am
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Our support folks will fix it for you.