Veeam ONE Agent Tab - Grayed out

[chris.childerhose]

When running the console and going to the Veeam ONE Agent tab everything there is grayed out or N/A. Is there a way to fix this or do I need to reach out to Support?

So there is no way to deploy the agent from the console at all or repair, etc.

[HannesK]

Hello,
as always with technical issues: support first and only if the result ends in a feature request, then forums

Best regards,
Hannes

PS: I assume that licenses are okay?

[chris.childerhose]

Yes license is good. I opened a ticket and referenced another one by a fellow Vanguard so will see.

[HannesK]

can you post the ticket number please, as requested when starting a new thread?

[chris.childerhose]

Case ID - 04577347

Sorry but when I posted I had not created a case.

[nathano]

I have also logged a case with the same issue - case 04571355

[HannesK]

from the support case descriptions, it looks to me that two setups are different. Let's see what support finds out further down the road and what the suggestions bring.

Maybe as a general idea: I would put VeeamONE on a different server than VBR. Having the "monitor" on the same system like the "monitored system" looks like a chicken-egg problem in some situations for me.