Restore to EC2 from S3

[Kei]

Hi

I would like to know restore to EC2 support condition.

My condition is bellow.
- Veeam Backup & Replication v12 and Veeam agent v 6.0
- Backup job mode is Managed by Agent.
- Backup to S3 directly.

When I restore to EC2 from backup data S3, I had bellow error message.
Restoring Disk 0 (40 GB) : Preparing virtual disk for upload...
Restore job failed Error: Failed to prepare virtual disk for upload.

On above condition, I would like to know whether restore to EC2 from S3 is supported or not.

Best regards

[HannesK]

Hello,
Yes, it's supported. So it sounds like a technical issue. Please provide a support case ID for this issue, as requested when you click New Topic.
Without case number, the topic will eventually be
deleted by moderators.

Thank you,
Hannes
PS: support can only help if you upload logs https://www.veeam.com/kb1832

[Kei]

Hi Hannes

Thank you for your replay
The bellow is Case Num.

Case #05921537

[Kei]

Hi

If you have any update about this matter, please let me know.

Thank you.

[HannesK]

Hello,
uhm, it looks like you opened a case with community edition. Is it possible, that you are not a case administrator https://www.veeam.com/kb2211 ?

Is that a lab or a production environment? If production, then please send me the support ID via direct message and I try to get the case assigned to the normal support queue. Chances are high, that you never get an answer from with community edition.

Best regards,
Hannes

[Kei]

Hi Hannes

Thank you for your reply.
I sent you support ID via direct message.

Thank you.

[HannesK]

Hello,
thanks. Can you please contact your license admin to set proper permissions for you?

If you don't know who your license admin is, then please open a general ticket to get help.

I forwarded your contract number to support and an engineer should be assigned soon.

Best regards,
Hannes