Maintain control of your Microsoft 365 data
Post Reply
kikanq
Novice
Posts: 9
Liked: 1 time
Joined: Jan 15, 2024 2:47 pm
Full Name: kikanq
Contact:

Backup email M365 problem

Post by kikanq »

Hi,

I am backing up Exchange M365 mailboxes for the first time.

I have created dynamic groups in EntraID for my tenant – I have 8 groups, each with about 100 users.
Each group is a separate backup task in my VBO365 console.

So I have 8 tasks to back up my employees' email boxes.
Each of these tasks will ultimately be handled by this proxy server: Windows Server 2022 (4CPU, 32GB RAM).
The proxy server has an iSCSI repository connected (the repository is a Synology NAS server).

For example, I run ONLY ONE TASK:
During the task, several mailboxes will perform their backup, but many of them have errors such as:
:: Processing archive mailbox test@myorganization.com failed with error:
An error occurred while sending the request.. An error occurred while sending the request..
Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host...
An existing connection was forcibly closed by the remote host.
or
:: Processing mailbox test@myorganization.com failed with error:
A connection attempt failed because the connected party did not properly respond after a period of time,
or established connection failed because connected host has failed to respond. (outlook.office365.com:443).
A connection attempt failed because the connected party did not properly respond after a period of time,
or established connection failed because connected host has failed to respond. (outlook.office365.com:443).
A connection attempt failed because the connected party did not properly respond after a period of time,
or established connection failed because connected host has failed to respond.

Please help me. What should I do in this situation? How can I fix this?
aeph
Enthusiast
Posts: 89
Liked: 12 times
Joined: Sep 26, 2024 11:02 am
Contact:

Re: Backup email M365 problem

Post by aeph »

Let them run into a retry.

If this is the initial backup, it may happen that the first few runs return a corresponding message. These connection problems usually resolve themselves during the retries. Give the job time.
karsten123
Service Provider
Posts: 659
Liked: 165 times
Joined: Apr 03, 2019 6:53 am
Full Name: Karsten Meja
Contact:

Re: Backup email M365 problem

Post by karsten123 »

disable exo throttling for initial backup
kikanq
Novice
Posts: 9
Liked: 1 time
Joined: Jan 15, 2024 2:47 pm
Full Name: kikanq
Contact:

Re: Backup email M365 problem

Post by kikanq » 1 person likes this post

karsten123 wrote: Nov 19, 2025 9:13 pm disable exo throttling for initial backup



If you're talking about this: https://www.veeam.com/kb4198

I did it before running the first backup
Mildur
Product Manager
Posts: 11054
Liked: 3038 times
Joined: May 13, 2017 4:51 pm
Full Name: Fabian K.
Location: Switzerland
Contact:

Re: Backup email M365 problem

Post by Mildur »

Hello Kikanq,

Please open a support case — the forum isn’t intended as an alternative to technical support as explained in red letters when creating a new topic.
Could you please share the support case ID for this issue? Without a case number, the topic will eventually be deleted by moderators.

Thank you for understanding,
Fabian
Product Management Analyst @ Veeam Software
Post Reply

Who is online

Users browsing this forum: raftbone and 15 guests