Tape Job Error

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Tape Job Error

Veeam Logoby syscom » Tue Jan 27, 2015 3:46 am

Hi,

I'm facing an issue with one of our customer's tape job. There are many jobs running and in "success" but not this one...

Code: Select all
Failed to create backup metadata info: System.Exception: Could not find tape storage location (diskStorageId: fa75d7c7-761c-41cc-809b-aeb5be555aa4). ---> System.Exception: Tape storage not found (tapeStorageId: fa75d7c7-761c-41cc-809b-aeb5be555aa4). à Veeam.Backup.Core.Jobs.Tape_Jobs.Backup.TapeStorageRepository.Get(Guid tapeStorageId) à Veeam.Tape.Core.TapeBackupMetaGenerator.GetTapeStorageLocation(Guid tapeStorageId) --- Fin de la trace de la pile d'exception interne --- à Veeam.Tape.Core.
Failed to create backup metadata info: System.Exception: Could not find tape storage location (diskStorageId: fa75d7c7-761c-41cc-809b-aeb5be555aa4). ---> System.Exception: Tape storage not found (tapeStorageId: fa75d7c7-761c-41cc-809b-aeb5be555aa4). à Veeam.Backup.Core.Jobs.Tape_Jobs.Backup.TapeStorageRepository.Get(Guid tapeStorageId) à Veeam.Tape.Core.TapeBackupMetaGenerator.GetTapeStorageLocation(Guid tapeStorageId) --- Fin de la trace de la pile d'exception interne --- à Veeam.Tape.Core.
Failed to create backup metadata info. Error: Tape storage not found (tapeStorageId: fa75d7c7-761c-41cc-809b-aeb5be555aa4).
Failed to backup some full backup files, skipping the corresponding incremental backups


Anybody has this issue before ? Thanks.
syscom
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Re: Tape Job Error

Veeam Logoby v.Eremin » Tue Jan 27, 2015 12:46 pm

Are you positive that source backup job isn't running at that moment or trying to merge increments? Also, what's your case number (it's requested when you click New Topic); without it the topic will be removed by moderators eventually? Thanks.
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Re: Tape Job Error

Veeam Logoby nreutemann » Tue Feb 03, 2015 2:28 pm

I got the same problem, my case is: #00732221

Code: Select all
18-Jan-15 7:51:21 AM :: Failed to create backup metadata info: System.Exception: Could not find tape storage location (diskStorageId: 012d06ae-e3c8-4c9b-8edd-41ad93c83994). ---> System.Exception: Tape storage not found (tapeStorageId: 012d06ae-e3c8-4c9b-8edd-41ad93c83994).
   at Veeam.Backup.Core.Jobs.Tape_Jobs.Backup.TapeStorageRepository.Get(Guid tapeStorageId)
   at Veeam.Tape.Core.TapeBackupMetaGenerator.GetTapeStorageLocation(Guid tapeStorageId)
   --- End of inner exception stack trace ---
   at Veeam.Tape.Core.TapeBacku

18-Jan-15 1:10:20 PM :: Failed to create backup metadata info: System.Exception: Could not find tape storage location (diskStorageId: 012d06ae-e3c8-4c9b-8edd-41ad93c83994). ---> System.Exception: Tape storage not found (tapeStorageId: 012d06ae-e3c8-4c9b-8edd-41ad93c83994).
   at Veeam.Backup.Core.Jobs.Tape_Jobs.Backup.TapeStorageRepository.Get(Guid tapeStorageId)
   at Veeam.Tape.Core.TapeBackupMetaGenerator.GetTapeStorageLocation(Guid tapeStorageId)
   --- End of inner exception stack trace ---
   at Veeam.Tape.Core.TapeBacku

18-Jan-15 1:10:26 PM :: Failed to create backup metadata info. Error: Tape storage not found (tapeStorageId: 012d06ae-e3c8-4c9b-8edd-41ad93c83994).

18-Jan-15 1:10:27 PM :: Failed to create backup metadata info: System.Exception: Could not find tape storage location (diskStorageId: c757997c-d3ed-4395-a90e-916477817850). ---> System.Exception: Tape storage not found (tapeStorageId: c757997c-d3ed-4395-a90e-916477817850).
   at Veeam.Backup.Core.Jobs.Tape_Jobs.Backup.TapeStorageRepository.Get(Guid tapeStorageId)
   at Veeam.Tape.Core.TapeBackupMetaGenerator.GetTapeStorageLocation(Guid tapeStorageId)
   --- End of inner exception stack trace ---
   at Veeam.Tape.Core.TapeBacku


We got 2 tape libraries (IBM TS3100), one directly attached to the Veeam server and the other on another location.
We got 2 jobs ("original", who runs on the Veeam server and "duplicate" who runs on the remote server) to write our backup files to tape. Both jobs take the files from the only one repository we got.
The problems only happens on the principal server, on the remote everything is fine.
Both "backup to tape" jobs, copy files from 16 backup to disk jobs, and the fail only succeed on the principal server and with some of the files, not all.

If anyone can help, I will appretiate that.

Thanks in advance

Nicolas.
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Re: Tape Job Error

Veeam Logoby Dima P. » Tue Feb 03, 2015 10:13 pm

Hello Nicolas, I’ve asked QA to take a look at your case.
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Re: Tape Job Error

Veeam Logoby nreutemann » Wed Feb 04, 2015 10:03 am

d.popov wrote:Hello Nicolas, I’ve asked QA to take a look at your case.


Thanks Dmitry, anything else do you need, just ask me.

Regards

Nicolas.
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Re: Tape Job Error

Veeam Logoby moderniste » Tue Feb 10, 2015 1:18 pm

Hello,
I have same issue ...
Case # 00745296


best regards
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Re: Tape Job Error

Veeam Logoby nreutemann » Mon Feb 23, 2015 5:23 pm 1 person likes this post

People, I cloned the job with troubles, and run that clone. Everything is going fine now.
Please, try this simple solution and letme know if it works for all of you

cya

Nicolas.
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Re: Tape Job Error

Veeam Logoby Dima P. » Mon Feb 23, 2015 11:15 pm

Nicolas, Thanks for sharing!

While QA team is investigating this issue, please try to apply the workaround suggested by Nicolas and let us know if it helps.
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Re: Tape Job Error

Veeam Logoby jnfarmer » Wed Mar 11, 2015 1:39 pm

Having the same issue as well, case number 00828413
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Re: Tape Job Error

Veeam Logoby Dima P. » Fri Mar 13, 2015 10:13 pm

jnfarmer,
Thanks! What about the workaround suggested above? Does it help in your case?
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Re: Tape Job Error

Veeam Logoby odb@d-fi.fr » Tue Mar 31, 2015 8:10 am

i have the same issue with Quantum Library direct attahed to the veeam server ?
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Re: Tape Job Error

Veeam Logoby v.Eremin » Tue Mar 31, 2015 9:54 am

You can open a ticket with our support team, referencing the tickets which numbers have been provided above. During investigation you might want to try the workaround propose by Nicolas of cloning a job. Thanks.
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Re: Tape Job Error

Veeam Logoby Vorian » Fri Apr 03, 2015 12:52 pm 1 person likes this post

I had the same problem that others have mentioned. I cloned my tape job as others have done and that worked for me. Thanks all!
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Re: Tape Job Error

Veeam Logoby Princes » Wed Apr 15, 2015 11:25 am

Hi - I'm getting this now. Seems to have just randomly started to appear for some jobs. Does not seem to be preventing them from completing (yet) however:
Code: Select all
15/04/2015 12:12:28 :: Failed to create backup metadata info: System.Exception: Could not find tape storage location (diskStorageId: 99d2f321-312f-4402-8852-c2f86436fefb). ---> System.Exception: Tape storage not found (tapeStorageId: 99d2f321-312f-4402-8852-c2f86436fefb).
   at Veeam.Backup.Core.Jobs.Tape_Jobs.Backup.TapeStorageRepository.Get(Guid tapeStorageId)
   at Veeam.Tape.Core.TapeBackupMetaGenerator.GetTapeStorageLocation(Guid tapeStorageId)
   --- End of inner exception stack trace ---
   at Veeam.Tape.Core.TapeBacku

Thanks.
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Re: Tape Job Error

Veeam Logoby v.Eremin » Wed Apr 15, 2015 11:32 am

Has cloning jobs helped you to solve the issue, as it has for some users with similar problem? Thanks.
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