Client restore image display "not enough memory available to create ramdisk device"

[Garry_G]

I need to restore a notebook to a previous backup, but all attempts to boot the recovery image immediately ends in a screen stating that there's not enough memory. The notebook is the machine the recovery/restore image was created on, and it has 16GB of memory - how do I fix this? I really want to avoid having to reinstall the machine from scratch, especially as the backup is there and fine ... what am I missing here?

[HannesK]

Hello,
and welcome to the forums.

That sounds like a technical issue. Please provide a support case ID for this issue, as requested when you click New Topic.
Without case number, the topic will eventually be
deleted by moderators.

Did you already try what is mentioned here?

Best regards,
Hannes

[Garry_G]

Yes, tried that, list of "bad memory" is empty, so that should not be the reason ...

Ticket # 05251256