Access disabled by the service provider

[mwiles]

We have deployed Veeam v10 CP2 integrated with VMWare vCloud Director. It has been deployed for quite some time and working fine. 9.5U3, 9.5U4, 10.0, etc ...
In our testing / staging environment, it was brought to my attention that someone received message about their vCD org being unavailable.
Message from SSP

"Access disabled by the service provider"

I see in the log file

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C:\ProgramData\Veeam\Backup\Veeam.WebApp.log 

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[16.07.2020 13:23:03] <65> Info     Remote session opened. Internal service version: [1]. VCD login mode
[16.07.2020 13:23:03] <65> Info     UserContext created from authentication data: Username: mwiles, SessionId: 0841f5a4-3cf1-40e3-b183-64dd2c55f4e5, SelfRestore: False, AuthType: Password, Credentials: mwiles
[16.07.2020 13:23:08] <13> Error    Access disabled by the service provider (Veeam.Backup.Common.CAppException)
[16.07.2020 13:23:08] <13> Error    Server stack trace: 
[16.07.2020 13:23:08] <13> Error       at Veeam.Backup.EnterpriseServices.CEnterpriseWebService.IsCurrentOrganizationTargetedToVbrOfLastVersion(CEnterpriseSessionId sessionId)
[16.07.2020 13:23:08] <13> Error       at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)
[16.07.2020 13:23:08] <13> Error       at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg)
[16.07.2020 13:23:08] <13> Error    Exception rethrown at [0]: 
[16.07.2020 13:23:08] <13> Error       at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
[16.07.2020 13:23:08] <13> Error       at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
[16.07.2020 13:23:08] <13> Error       at Veeam.Backup.Interaction.Reporting.IEnterpriseWebService.IsCurrentOrganizationTargetedToVbrOfLastVersion(CEnterpriseSessionId sessionId)
[16.07.2020 13:23:08] <13> Error       at Veeam.Backup.WebApp.CommonDataHandler.GetVCloudAppConfig()
[16.07.2020 13:23:09] <49> Info     Client connected. SessionId: [0841f5a4-3cf1-40e3-b183-64dd2c55f4e5], ConnectionId: [cb54eade-d950-4ead-b54c-1f46a6f0cde9]

I have tried to look to see root cause of this issue. I am not aware how to even disable access for a vdc/vorg, so not sure where to start. I don't believe anyone else knows how to do this either. There are other vorgs/vdcs working fine in this environment. I have not yet opened a support ticket as I thought would start here first. Thanks in advance and hope I provided enough information.

[Natalia Lupacheva]

Hi Michael,

please open a support case, as explained when you click New Topic it's mandatory when you post a technical issue. Otherwise we will have to remove your post according to the forum rules.

Thanks!

[mwiles]

My fault, I never noticed that before. Thanks for pointing it out. #04287928 opened.

[mwiles]

For closure, the backing vDC was deleted by another developer so I no longer have the environment available. I asked for Veeam to close the corresponding ticket.

[Natalia Lupacheva]

Hi Michael,

thank you for coming back with the results.
In general, when you get such kind of error

"Access disabled by the service provider"

it's more likely we have to ask the Service provider about the issue.

Thanks!