Can´t connect to my Organization

[dbaages]

Hi, i followed the veeam docs - espcially the Polina Vasileva doc. Bit i cant connect to my Organization.

Logs shows:

Code: Select all

[24.08.2023 15:04:34.606]    1 (2404) Server: VEEAM-BACKUP (CPUs: 2, RAM: 16.0 GB)
[24.08.2023 15:04:34.621]    1 (2404) Network:
[24.08.2023 15:04:34.637]    1 (2404)  IPv4: aaa.bbb.ccc.ddd, IPv6: xyz, Adapter: Ethernet0
[24.08.2023 15:04:34.637]    1 (2404) OS: Microsoft Windows NT 10.0.20348.0 (x64)
[24.08.2023 15:04:34.637]    1 (2404) UTC Date & Time: 24.08.2023 13:04:34
[24.08.2023 15:04:34.637]    1 (2404) Timezone: (UTC+01:00) Amsterdam, Berlin, Bern, Rom, Stockholm, Wien
[24.08.2023 15:04:34.637]    1 (2404) Daylight: Mitteleuropäische Sommerzeit
[24.08.2023 15:04:34.637]    1 (2404) Account: xxx\yyy
[24.08.2023 15:04:34.637]    1 (2404) Log level: Default
[24.08.2023 15:04:34.637]    1 (2404) ================================================================================
[24.08.2023 15:04:34.637]    1 (2404) Veeam.Archiver.Shell.exe: Version=12.0.0.3604
[24.08.2023 15:04:34.637]    1 (2404) Command line parameters:
[24.08.2023 15:04:38.324]   10 (5280) Connecting to 127.0.0.1 (port: 9191) using current account...
[24.08.2023 15:04:38.643]   10 (5280)  successfully connected
[24.08.2023 15:04:42.541]    1 (2404) Adding organization...
[24.08.2023 15:05:41.486]    1 (2404) Configuration check started...
[24.08.2023 15:05:41.487]    1 (2404)  Use the following credentials (Exchange Online):
[24.08.2023 15:05:41.487]    1 (2404)   Username: xxx@yyyy.zzz
[24.08.2023 15:05:41.487]    1 (2404)   Grant impersonation: True
[24.08.2023 15:35:41.467]   18 (1916) Connection to the Veeam Backup for Microsoft 365 server was lost due to inactivity
[24.08.2023 15:35:41.494]   26 (424) Error: Failed to complete the remote task because the connection with the server was lost.
[24.08.2023 15:35:41.494]   26 (424) Type: Veeam.Engine.Wcf.RemoteTask.ConnectionLostException
[24.08.2023 15:35:41.494]   26 (424) Stack:
[24.08.2023 15:35:41.494]   26 (424)    bei Veeam.Engine.Wcf.RemoteTask.ConnectionTrackerDecoratorForRemoteTaskContext`1.VerifyConnectionState()
[24.08.2023 15:35:41.494]   26 (424)    bei Veeam.Engine.Wcf.RemoteTask.ConnectionTrackerDecoratorForRemoteTaskContext`1.GetResult()
[24.08.2023 15:35:41.494]   26 (424)    bei Veeam.Engine.Wcf.RemoteTask.RemoteTask`1.GetResultFromServer()
[24.08.2023 15:35:41.494]   26 (424)    bei Veeam.Engine.Wcf.RemoteTask.RemoteTask`1.SafeSetResult()
[24.08.2023 15:35:41.494]   26 (424) --- Ende der Stapelüberwachung vom vorhergehenden Ort, an dem die Ausnahme ausgelöst wurde ---
[24.08.2023 15:35:41.494]   26 (424)    bei System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
[24.08.2023 15:35:41.494]   26 (424)    bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
[24.08.2023 15:35:41.494]   26 (424)    bei Veeam.Engine.Wcf.RemoteTask.RemoteTask`1.GetTaskResult()
[24.08.2023 15:35:41.494]   26 (424)    bei Veeam.Archiver.Shell.Dialogs.OrganizationWizard.Base.AccountConfigPageViewModel.TaskValidateCompleted()
[25.08.2023 09:13:44.872]    1 (2404) Connection to VBO server has been lost
[25.08.2023 09:13:44.925]   45 (4592) Connecting to 127.0.0.1 (port: 9191) using current account...
[25.08.2023 09:13:45.029]   45 (4592)  successfully connected
[25.08.2023 09:43:44.888]   58 (6112) Connection to the Veeam Backup for Microsoft 365 server was lost due to inactivity

why does the connect stop at:
[24.08.2023 15:05:41.487] 1 (2404) Grant impersonation: True

thanks in advance and cheers

[HannesK]

Hello, and welcome to the forums.

That sounds like a technical issue. Please provide a support case ID for this issue, as requested when you click New Topic. Without case number, the topic will eventually be deleted by moderators.

Also, please do not paste logs into your posts as it is also against the above-mentioned forum rules.

Thank you,
Hannes

[dbaages]

Support ID is:#06266994

[Mildur]

Hello Damian

I replaced your license ID (#02******) with a the support case id (#06******).
Did you have tried to add your organization with "Modern authentication with legacy protocols allowed" or with "Basic authentication"? If yes, Microsoft has deprecated this authentication methods in M365 tenants. It won't work anymore and may be removed from our product in future releases.

Please use only "Modern app-only authentication".

Not related to the issue:
Please check the system requirements for your VB365 server. It must have 8 CPU cores and minimum 16 GB RAM just for Veeam Backup for Microsoft 365. If you use the same server for Veeam Backup & Replication and Veeam Backup for Microsoft 365, you need to consider to add more Cores and Memory if both applications run their jobs simultaneously.

Thanks,
Fabian

PS:
I can see you have opened the case for the community edition. If you want to evaluate the product, I recommend to get a trial license. Community edition only gets you best effort support.
https://www.veeam.com/backup-microsoft- ... u-products

[dbaages]

Hi

i use modern auth with legacy protocols (Germany)

Atm, this is a test system. It will be upgraded when it veeam is set up.

[Mildur]

For Germany region, modern app only is not available.
Therefore you used the correct authentication method.

Let's see what our support team finds out.
If your case get closed because of high load (support on best effort), get a trial license for your evaluation test.
Our customer support will provide "basic support" response time while a customer is officially testing our product.
https://www.veeam.com/support-policy.html

Best,
Fabian