Agent upgrade v6.1 to v6.2 doesn't work

[promosoft]

Good Afternoon,

I tried to update de Veeam Windows Agent, to the last version, and when I try to update the agent, I receive this message: "In-place upgrade is supported starting from version 4.0 or later".

My later version is 6.1

Thanks.

Jordi.

[ybarrap2003]

@promosoft please review prior forums post for details on how to do it - post527160.html#p527160

[promosoft]

Hi @ybarrap2003,

Now, I'm using Veeam Windows Agent version 6.1 but I can't upgrade to version 6.2 because when I try to install new .exe... says me the next message: In-place upgrade is supported starting from version 4.0 or later".

Can you help me?

Thanks.

Jordi.

[Mildur]

Hello Jordi,

That sounds like a technical issue. Update from 6.1 to 6.2 must be possible.
We cannot investigate such issues through a forum topic. Please provide a support case ID for this issue, as requested by our forum policy. Without case number, your comments may be eventually deleted by moderators.

Best regards,
Fabian

PS: support can only help if you upload logs https://www.veeam.com/kb2404

[promosoft]

Hi @Mildur,

The support case ID for this issue: 07401662

Thanks.

Jordi.

[Mildur]

Thank you Jordi

I see that you are still working with our support engineer on the investigation.
Please continue todo so for now. If required, our support engineer will escalate the case to our RnD team.

Best,
Fabian

[promosoft]

Hi Fabian,
Yes, I have a ticket with support, but I'm without backup of the server, because I don't have Veeam Agent installed.
It's more important a solution in this issue!
Thanks.
Jordi.

[Mildur]

Hi Jordi

I checked our current cases and I can only see the case from you with that error message. We need our support team to continue the investigation. If you believe the case is not going anywhere, please consider to use our Talk to a Manager option to inform our support management team about your case. You can ask for an escalation of the case to the next level if the current troubleshooting steps didn't solved the upgrade situation.
- https://www.veeam.com/kb2320

What I'm trying to understand from the case notes, why are you trying to update the same agent once from VSPC and once from VBR? The agent should only be managed and updated by one of these products.

Best,
Fabian

PS:
Please register yourself in our service provider user group if you are a service provider. This gives you access to our hidden service provider sub forums where service provider products are discussed: Apply for the Cloud and Service Providers user group

[promosoft]

Hello Fabian,

It is a case inherited from the previous update, which was solved by creating a protection group.

This is currently not working... and it worries me because I have no server backup.

Now, everything is being managed from VBR (Or should...).

Thank you so much.