Installation fails (SQLLocalDB)

[Dima P.]

Matt,
Thanks. I'll ask support team to reach you and investigate this issue.

Nathan ,
Perfect - glad you nailed it!

[rockandroller]

I have a "similar" kind of install fail on a win7 workstation.
Checked the installer logs, found the name of the msi package that was failing. Tried to run it manually and got this:




Any suggestions??

PS: I have the full installer logs zipped...

[Dima P.]

Michael,

What is you operating system bit version? You may need to use x86 redistributables instead.

[ftcnet]

Working with Core i3, 4GB RAM, 500GB HD, Win10Pro recently updated from Win7Pro. Attempting to install VEB 1.5, all goes well until "installing required components" then



SFC / scannow shows no errors, tried uninstalling the SQL Server 2012 Mgmt item, deleted C:\ProgramData\Veeam, tried re-installing, but get same error.

Log files are on TinyUpload at: http://s000.tinyupload.com/index.php?fi ... 1811147963 Ideas, suggestions would be appreciated.

I know we're supposed to use the VEB client built-in 'Submit a support case' whenever possible, but what is the recommended procedure when VEB fails before installing the client?

[Dima P.]

Hi Bernard,

You can open a support case from another machine with VEB installed. If that’s not possible - I'll ask support team to reach you on Monday.

[simplicity]

Same problem here. Windows 7 Pro x64 new install that was upgraded to Windows 10. Can't create case because it is not installed. Please have support reach out to me.

Thanks

[simplicity]

Disregard, got it fixed.

Disable UAC, reboot and install before opening anything else. Also I did extract the downloaded exe with winrar and ran the setup.exe instead.

[Dima P.]

Rick,

Glad to hear it - thanks for sharing the heads up!

[optimus73]

Hello everybody.
I tried to install version 1.5.0.306 as administrator on Windows Server 2008R2 and the installer stopped immediately with the following message: "Installation failed - Installation was interrupted, or soething did not work as expected. For more information, see the installation logs"

Installation log #1: VeeamEPBootstrap_2016_10_19_14_59_09.log

Code: Select all

2016-10-19 14:59:09 [INFO ] Bootstrapper execution - started.
2016-10-19 14:59:09 [INFO ] Commandline processing - started.
2016-10-19 14:59:09 [INFO ] Commandline option: SfxPackage; Value: C:\Users\Administrator\Downloads\VeeamEndpointBackup_1.5.0.306.exe
2016-10-19 14:59:09 [INFO ] Сommandline processing - finished.
2016-10-19 14:59:09 [INFO ] Initializing.
2016-10-19 14:59:09 [INFO ] Initialization - finished. Starting bootstrap engine.
2016-10-19 14:59:09 [INFO ] Bootstrapper engine execution started.
2016-10-19 14:59:09 [INFO ] Checking required conditions.
2016-10-19 14:59:09 [INFO ] Performing condition check: Only this setup instance is running.
2016-10-19 14:59:09 [INFO ] Mutex1 = Global\5997E3B8-6B78-43E9-A7BC-F2F9C691E0A0, Mutex2 = Global\173C0D79-5D2D-41DF-A746-28D967D96EA0
2016-10-19 14:59:09 [INFO ] Condition check - passed.
2016-10-19 14:59:09 [INFO ] Performing condition check: Elevated privileges.
2016-10-19 14:59:09 [INFO ] Condition check - passed.
2016-10-19 14:59:10 [INFO ] Performing condition check: OS version.
2016-10-19 14:59:10 [INFO ] OS version check function execution started.
2016-10-19 14:59:10 [INFO ] Warning! Setup application should not be launched in compatibility mode.
2016-10-19 14:59:10 [INFO ] Condition check - passed.
2016-10-19 14:59:10 [INFO ] Performing condition check: Installed products.
2016-10-19 14:59:10 [INFO ] Condition check - passed.
2016-10-19 14:59:10 [INFO ] Performing condition check: Pending reboot.
2016-10-19 14:59:10 [INFO ] Checking pending file rename operations.
2016-10-19 14:59:10 [INFO ] Pending file rename operations are not detected. Querying windows update reboot request.
2016-10-19 14:59:10 [INFO ] Windows update reboot request is not detected.
2016-10-19 14:59:10 [INFO ] Condition check - passed.
2016-10-19 14:59:10 [INFO ] Performing condition check: Absence of some processes.
2016-10-19 14:59:10 [INFO ] Condition check - passed.
2016-10-19 14:59:10 [INFO ] Performing condition check: Absence of Global\{AE9A1509-7327-4F62-BDEE-74FFD9E645C6}.
2016-10-19 14:59:10 [INFO ] Condition check - passed.
2016-10-19 14:59:10 [INFO ] Checking required redistributables state.
2016-10-19 14:59:10 [INFO ] Checking Windows Installer version.
2016-10-19 14:59:10 [INFO ] Detected msi.dll version: 5.0.7601.18896
2016-10-19 14:59:10 [INFO ] Windows Installer 4.5 or higher is installed.
2016-10-19 14:59:10 [INFO ] Checking Windows Imaging Component version.
2016-10-19 14:59:10 [INFO ] Retrieving Windowscodecs.dll file version.
2016-10-19 14:59:10 [INFO ] Windows Imaging Component is installed.
2016-10-19 14:59:10 [INFO ] Checking .NET 4.5.2 installation.
2016-10-19 14:59:10 [INFO ] Opening SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full.
2016-10-19 14:59:10 [INFO ] Installed release value = 379893, required = 379893
2016-10-19 14:59:10 [INFO ] All required redistributables are already installed.
2016-10-19 14:59:10 [INFO ] Bootstrap engine execution completed successfully, starting installer appllication.

Installation log #2: SQLSysClrTypes.log

Code: Select all

=== Verbose logging started: 19.10.2016  14:59:15  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\Users\ADMINI~1\AppData\Local\Temp\2\RarSFX0\EndPoint\Suite\Veeam.Setup.Endpoint.dat ===
MSI (c) (28:1C) [14:59:15:468]: Resetting cached policy values
MSI (c) (28:1C) [14:59:15:484]: Machine policy value 'Debug' is 0
MSI (c) (28:1C) [14:59:15:508]: ******* RunEngine:
           ******* Product: C:\Users\ADMINI~1\AppData\Local\Temp\2\RarSFX0\EndPoint\Redistr\x64\SQLSysClrTypes.msi
           ******* Action: 
           ******* CommandLine: **********
MSI (c) (28:1C) [14:59:15:527]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (28:1C) [14:59:15:544]: Grabbed execution mutex.
MSI (c) (28:1C) [14:59:15:656]: Cloaking enabled.
MSI (c) (28:1C) [14:59:15:718]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (28:1C) [14:59:15:746]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (10:E8) [14:59:15:771]: Running installation inside multi-package transaction C:\Users\ADMINI~1\AppData\Local\Temp\2\RarSFX0\EndPoint\Redistr\x64\SQLSysClrTypes.msi
MSI (s) (10:E8) [14:59:15:790]: Grabbed execution mutex.
MSI (s) (10:B8) [14:59:15:814]: MainEngineThread is returning 1603
MSI (s) (10:E8) [14:59:15:839]: User policy value 'DisableRollback' is 0
MSI (s) (10:E8) [14:59:15:856]: Machine policy value 'DisableRollback' is 0
MSI (s) (10:E8) [14:59:15:874]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (10:E8) [14:59:15:892]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (10:E8) [14:59:15:911]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (10:E8) [14:59:15:928]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 
MSI (s) (10:E8) [14:59:15:946]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 
MSI (s) (10:E8) [14:59:15:970]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (10:E8) [14:59:15:988]: Restoring environment variables
MSI (c) (28:1C) [14:59:16:014]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (28:1C) [14:59:16:031]: MainEngineThread is returning 1603
=== Verbose logging stopped: 19.10.2016  14:59:16 ===

Installation log #3: Endpoint_19_10_2016_14_59_10.log

Code: Select all

[19.10.2016 14:59:10][INFO] Creating Installer Application instance.
[19.10.2016 14:59:11][INFO] Installer Application instance created.
[19.10.2016 14:59:15][INFO] InstallerEngine session started.
[19.10.2016 14:59:15][INFO] Stopping tray application.
[19.10.2016 14:59:15][INFO] Tray application stop procedure threw an exception, this can indicate error or tray application is not running.
[19.10.2016 14:59:15][ERROR] System.Threading.WaitHandleCannotBeOpenedException: Es gibt kein Handle mit diesem Namen.
   bei System.Threading.EventWaitHandle.OpenExisting(String name, EventWaitHandleRights rights)
   bei Veeam.Setup.Endpoint.EndpointCore.TrayAppManager.Stop(IProgressReporter progressReporter)
[19.10.2016 14:59:15][INFO] Stopping exisitng services...
[19.10.2016 14:59:15][INFO] Service name: VeeamEndpointBackupSvc
[19.10.2016 14:59:15][INFO] Service process: Not specified
[19.10.2016 14:59:15][ERROR] System.Exception: No such service found.
   bei Veeam.Setup.Common.Util.WindowsService.InitController()
   bei Veeam.Setup.Common.Util.WindowsService.Create(String serviceName, String processName)
[19.10.2016 14:59:15][INFO] Service is not installed, skipping.
[19.10.2016 14:59:15][INFO] Exisitng services have been stopped.
[19.10.2016 14:59:15][INFO] Checking presence of Microsoft SQL Server 2012 System CLR Types...
[19.10.2016 14:59:15][INFO] Requested assembly: Microsoft.SqlServer.Types Version: 11
[19.10.2016 14:59:15][INFO] Requested assembly '{0}' version {1} is not found in GAC, redistributable is not installed.
[19.10.2016 14:59:15][INFO] Installing 'Microsoft SQL Server System CLR Types' redistributable...
[19.10.2016 14:59:15][INFO] Package path: C:\Users\ADMINI~1\AppData\Local\Temp\2\RarSFX0\EndPoint\Redistr\x64\SQLSysClrTypes.msi
[19.10.2016 14:59:16][ERROR] System.ComponentModel.Win32Exception (0x80004005): Schwerwiegender Fehler bei der Installation
   bei Veeam.Setup.MsiLibrary.VmMsiCommon.CheckError(VmMsiDatabase db, UInt32 result)
   bei Veeam.Setup.Endpoint.Core.MsiPackageInstaller.InstallWithProgressHandling(IProgressReporter progressReporter, String msiPackage, String commandLine, String logFile)
   bei Veeam.Setup.Endpoint.Core.Redists.SqlClrRedist.Install(IProgressReporter progressReporter)
   bei Veeam.Setup.Endpoint.Core.RedistManager.InstallWithProgressHandling(IProgressReporter progressReporter)
   bei Veeam.Setup.Endpoint.Core.InstallerEngine.Install(IProgressReporter progressReporter)
[19.10.2016 14:59:16][ERROR] Installation failed.
[19.10.2016 14:59:16][INFO] InstallerEngine session completed. Result = Failed

Is there anybody who has an idea how to solve this issue?

[PTide]

Hi,

Another user with the same error reported that rebooting the server had helped him.

Thanks

[ortoscale]

Damn. One client machine got this ad-aware web companion from lavasoft installed. Well, it's no longer installed and Veeam Agent finally started working.

[serlab]

I have been trying for two days to update / install Veeam. searched all over your site for solutions with no luck. Hope someone can help me.
Thanks

Code: Select all

[05.10.2018 10:37:26][INFO] Creating Installer Application instance.
[05.10.2018 10:37:26][INFO] Installer Application instance created.
[05.10.2018 10:37:28][INFO] InstallerEngine session started.
[05.10.2018 10:37:28][INFO] Stopping tray application.
[05.10.2018 10:37:28][INFO] Tray application stop procedure threw an exception, this can indicate error or tray application is not running.
[05.10.2018 10:37:28][ERROR] System.Threading.WaitHandleCannotBeOpenedException: No handle of the given name exists.
   at System.Threading.EventWaitHandle.OpenExisting(String name, EventWaitHandleRights rights)
   at Veeam.Setup.Endpoint.EndpointCore.TrayAppManager.Stop(IProgressReporter progressReporter)
[05.10.2018 10:37:28][INFO] Stopping exisitng services...
[05.10.2018 10:37:28][INFO] Service name: VeeamEndpointBackupSvc
[05.10.2018 10:37:28][INFO] Service process: Not specified
[05.10.2018 10:37:28][INFO] Stopping service...
[05.10.2018 10:37:28][INFO] Service successfully stopped.
[05.10.2018 10:37:28][INFO] Exisitng services have been stopped.
[05.10.2018 10:37:28][INFO] Checking presence of Microsoft SQL Server 2012 System CLR Types...
[05.10.2018 10:37:28][INFO] Requested assembly: Microsoft.SqlServer.Types Version: 11
[05.10.2018 10:37:28][INFO] Requested assembly 'Microsoft.SqlServer.Types' version 11 is found in GAC, checking detailed version in registry...
[05.10.2018 10:37:28][INFO] Required version: 11.1.3000.0; Found version: 11.1.3000.0
[05.10.2018 10:37:28][INFO] Checking presence of Microsoft SQL Server 2012 SMO redist...
[05.10.2018 10:37:28][INFO] Requested assembly: Microsoft.SqlServer.Smo Version: 11
[05.10.2018 10:37:28][INFO] Requested assembly 'Microsoft.SqlServer.Smo' version 11 is found in GAC, checking detailed version in registry...
[05.10.2018 10:37:28][INFO] Required version: 11.1.3000.0; Found version: 11.1.3000.0
[05.10.2018 10:37:28][INFO] Checking presence of Microsoft SQL Server 2012 Local DB...
[05.10.2018 10:37:28][INFO] Requested 'InstanceAPIPath' registry key at the 'SOFTWARE\Microsoft\Microsoft SQL Server Local DB\Installed Versions\11.0\' path is found, Checking version.
[05.10.2018 10:37:28][INFO] Required version: 11.3.6020.0; Found version: 11.3.6020.0
[05.10.2018 10:37:28][INFO] Microsoft SQL Server 2012 Local DB upgrade is not required.
[05.10.2018 10:37:30][ERROR] System.ComponentModel.Win32Exception (0x80004005): Fatal error during installation
   at Veeam.Setup.MsiLibrary.VmMsiCommon.CheckError(VmMsiDatabase db, UInt32 result)
   at Veeam.Setup.MsiLibrary.VmMsiCommon.InstallProduct(String product, String commandLine, Boolean& bReboot)
   at Veeam.Setup.Endpoint.Core.MsiPackageInstaller.InstallWithProgressHandling(IProgressReporter progressReporter, String msiPackage, String commandLine, String logFile)
   at Veeam.Setup.Endpoint.Core.ProductInstaller.Install(IProgressReporter progressReporter)
   at Veeam.Setup.Endpoint.Core.InstallerEngine.Install(IProgressReporter progressReporter)
[05.10.2018 10:37:30][ERROR] Installation failed.
[05.10.2018 10:37:30][INFO] InstallerEngine session completed. Result = Failed

[PTide]

Hi,

Please try the proposed solution. If that does not help, then please contact our support team directly.

Thanks!